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Service Delivery Co-ordinator

4 months ago

Wigston Magna, United Kingdom Menphys Full time

**Introduction**

Menphys is a local Leicestershire and Leicester Charity that provides a range of services to children, young people and young adults with disabilities and special educational needs.

**Purpose of Post**:

- To support the Service Delivery Manager in the development and co-ordination of existing and new services including their planning, co-ordination and delivery and the associated administration and safeguarding requirements.
- Developing services include: Clubs, Activity Groups and Forums; Employability & Life-skills Programmes; and Individual and Family Support Services.

**1.** **Project Coordination**
- To lead and support the implementation and delivery of existing and new services.
- To oversee specific projects from planning and implementation to handover to the operational delivery team.
- To manage project resources, including: project plans; schedules; equipment; meetings, information and expenditure.
- To organise and complete project tasks as required, working to agree timelines and budgets.
- Assess project risks and issues and provide solutions where applicable.
- To undertake the relevant research required to develop projects in line with the service strategy.
- To collect service participation and feedback data and to prepare periodic impact reports.
- Preparing necessary presentation materials for meetings.
- Organising, attending and participating in stakeholder meetings.
- Engage key stakeholders in developing projects and solutions.
- Preparation and distribution of project communications.
- Maintenance of service records, documentation and follow up on project actions and decisions.

**2.** **Safeguarding**
- To support the Designated Safeguarding Lead (DSL) in ensuring the Charity’s safeguarding policy is applied effectively and appropriately throughout the Charity.
- To ensure that recognised welfare issues and poor practice are challenge and communicated appropriately to the DSL.
- To follow strict confidentiality and safeguarding procedures when supporting the Designated Safeguarding Lead.
- To monitor and report on safeguarding training for those staff and volunteers having contact with children, vulnerable adults and/or their families.

**3.** **Other**
- To support the development of the wider Menphys Service team including assisting with events and clubs/activity groups and other projects.
- To signpost families to the relevant services to ensure they are supported effectively.
- To be committed to continued personal development including seeking and attending necessary training.
- To follow all Menphys Policies with particular regard to Confidentiality, Privacy, Equality and Diversity, Health and Safety and Environment.
- To undertake any other duties that may be reasonably requested.

**Amendments to this Job Description**

As the organisation develops over time and the external environment changes, the precise responsibilities of the Service Delivery Manager are likely to evolve. As a result, this Job Description may require updating, a process which will be undertaken through consultation with the Chief Executive / Line Manager.

**Salary**: £22,000.00-£24,375.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leicestershire, LE18 4PE: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- customer service: 1 year (preferred)
- Project management: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 31/08/2023
Reference ID: PC12023
Expected start date: 04/09/2023