IT Support Engineer
4 days ago
Labyrinth Technology is looking for a Senior **Third Line Support Engineer** to join our busy support team in our City of London office.
If you are a self-starter who is motivated, detail oriented and has strong communication skills, we want to hear from you.
**Third Line Support Engineer(Senior)**
**London, EC3V 9BS**
**Full time, Permanent**
**£50k per annum, company pension, company profit share scheme, funded technical training & certifications**
**Please note: Applicants must be eligible to work in the UK**
Labyrinth has achieved 50% growth over the past two years through its honest and efficient approach to IT support, so this is an exciting opportunity for you to join us and help us in our mission to change the reputation of the IT Managed Services industry.
We need a new **Senior Third Line Support Engineer** to join our busy support team in our City of London office, supporting a range of small business clients from a variety of sectors including law and finance.
You will be a self-starter who is motivated, detail oriented and has strong communication skills.
In return, you will get to work with a wide range of technologies, be part of an excellent work culture and receive a competitive remuneration package.
**Day-to-Day Responsibilities**
- Work 3rd line support tickets (escalations from 2nd line and network/infrastructure level), providing remote and on-site support as required
- Keep tickets and clients updated
- Be the technical lead in a range of client projects including for Microsoft 365, SharePoint, Microsoft Teams, Network Infrastructure, VoIP, Microsoft Intune, Imaging Solutions, New Client Onboarding and Windows/Azure servers
- Engage with clients to discuss their IT requirements and recommend solutions from the portfolio of hardware, software, and cloud services vendors that we work with
- Act as a mentor to junior colleagues including L2 engineers and junior L3 engineers
**Essential Experience**
- At least 3 years of experience in a 3rd Line Support role
- Microsoft SharePoint
- Microsoft Intune and/or Group Policy
- Microsoft 365: Exchange, Teams
- At least one of Azure, Hyper-V or VMWare
- Windows Server and Windows 10
- Active Directory/Azure Active Directory
- Installing and configuring firewalls, switches and WIFI
- At least one industry recognized qualification including but not limited to CCNA, CompTIA Network +, MCSA, MCSE
- Previous experience working as a lead technical resource in a major IT implementation or migration
- VoIP
- A solid understanding of IT security fundamentals
- Experience working as part of a very busy helpdesk team, juggling multiple projects and responsibilities
**Benefits include**:
- Company pension,
- Profit share scheme,
- Funded technical training & certifications
**You must be eligible to work in the UK.**
Other suitable skills and experience includes: IT Support, 3rd Line IT Support Engineer, IT Engineer, Computer Support, IT Desktop Support Engineer, Technical Support Engineer, Support Engineer, End User Support Engineer.
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