Deskside Support Engineer

7 days ago


London, United Kingdom Bench IT Full time

**Deskside Support Engineer**
- £35-40k + benefits
- London - full time office based
- 2nd line support
- Peripherals

Leading professional services company is actively recruiting for an experienced Deskside Support Engineer who is comfortable attending the office on a daily basis to provide technical support to staff across end user hardware and Microsoft Office.

**Role & Responsibilities for the position of Deskside Support Engineer (2nd line support)**
- Day to day management of all Incidents and Service Requests passed from the Service Desk to the Level 2 onsite support queue, owning and progressing calls to other teams or third parties for further investigation.
- Update and manage the Service Delivery ServiceNow cases logged in your queue, ensuring the calls are assigned to yourself or promptly to members of the team and all notes, progress and required updates have been input sufficiently and accurately beforeclosure.
- Assist with the identification of Problem tickets and Service Desk trends by being conscious of reoccurring Incidents and Requests.
- Ability to work to ITIL based standards and processes, ensuring procedures are adhered to, highlighting any gaps, and suggesting improvements.
- Manage direct customer contact ensuring tickets are logged and procedures followed at all times.
- Have an understanding of asset management ensuring stock levels are maintained as appropriate with support of Third Parties and management.

**Essential experience for the position of Deskside Support Engineer**
- Experience supporting end user hardware, e.g., Laptops, Desktops, MFD's, Printers Scanners, Conference Phones, VC units, Telephony handsets, Mobile phones, IT accessories, etc.
- Experience supporting Azure Cloud solutions and/or similar platforms - AWS, Google etc.
- Experience using ITSM tools, specifically Service Now
- VMware ESX and VMware Horizon
- Windows Operating Systems
- Active Directory Domain Services including Group Policy and Certificate Services
- Nexthink Customer Experience Portal experience would be very advantageous
- Working knowledge of data infrastructure and data security
- End user computing and virtual desktop infrastructure.
- Ability to read and understand technical diagrams and work instructions



  • London, United Kingdom Markel Full time

    **About Markel**: Avencia Consulting are an RPO who provide a recruitment service to our client Markel International. Markel Corporation (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. In each of our businesses, we seek...


  • London, United Kingdom Picture More Full time

    **Deskside Support Team Leader** **Law Firm** **£55k - £60k + benefits** Are you a 2nd Line Team Leader looking for a new challenge? We have a great new position available that will offer you the chance to manage a global team of Desktop Analysts at a top law firm. **About the role** In this hands on technical team leader role, you will be mentoring...


  • London, United Kingdom Lorien Full time

    **MAC Senior Deskside Technician** **London** **Permanent position** **About the role** **Responsibilities** - VIP Support - Respond to computer related service and trouble calls/f2f - Ability to resolve Windows 10 and MAC OS Operating System Errors - Proficient in Microsoft Office 2013/2016/Office365 Suite - Proficient in collaboration Tools...


  • London, United Kingdom Mind Recruitment - Technology, Executive & IT Sales Full time

    **IT Support Analyst - Deskside Support | Windows Servers, Mac OS, AD, SCCM, O365** **3 MONTH CONTRACT - £150-175 per day** - **Client Deskside IT Support Analyst, Level 1**: - **Windows Servers, Mac OS, AD, SCCM, Jamf, O365**: - **Based in Central London office supporting internal users**: - **3 month contract role commencing ASAP** You will be...


  • London, Greater London, United Kingdom PFH Technology Group Full time

    Job Description:We are looking for a highly skilled Deskside Support Engineer to join our client's team in Central London. As a key member of our team, you will provide technical support for onsite users, including administration, installation, and issue resolution. You will work closely with our client's IT team to ensure seamless delivery of...


  • City of London, United Kingdom Picture More Full time

    **Deskside Support Analyst** Are you a 2nd line support analyst looking for a new challenge? Do you thrive providing face to face and hardware support in a professional environment? **Responsibilities**: - Provide 2nd line technical support, ensuring all issues are documented and resolved. - Work with the team to manage all local hardware assets and...


  • London, United Kingdom Epiq Systems, Inc. Full time

    It's fun to work at a company where people truly believe in what they are doing! The **Deskside Services Administrator** performs both first **Responsibilities** - Resolve user issues via ticketing support queues - Manage the process of imaging, deploying, and supporting new desktop and laptop systems - Document work processes - Assist with equipment moves...


  • London, United Kingdom PFH Technology Group Full time

    PFH Technology are looking for a Deskside Support Engineer to join our client’s growing team in Paddington, Central London. Objective: Provide hands on end user support, administration, installation and issue resolution for onsite for our client. Contract: 12-month contract Location : Paddington, Central London. Responsibilities: ...


  • London, United Kingdom PFH Technology Group Full time

    PFH Technology are looking for a Deskside Support Engineer to join our client’s growing team in Paddington, Central London. Objective: Provide hands on end user support, administration, installation and issue resolution for onsite for our client. Contract: 12-month contract Location : Paddington, Central London. Responsibilities: ...


  • London, United Kingdom PFH Technology Group Full time

    PFH Technology are looking for a Deskside Support Engineer to join our client’s growing team in Paddington, Central London. Objective: Provide hands on end user support, administration, installation and issue resolution for onsite for our client. Contract: 12-month contract Location : Paddington, Central London. Responsibilities: ...


  • London, United Kingdom PFH Technology Group Full time

    PFH Technology are looking for a Deskside Support Engineer to join our client’s growing team in Paddington, Central London.Objective: Provide hands on end user support, administration, installation and issue resolution for onsite for our client.Contract: 12-month contractLocation: Paddington, Central London.Responsibilities:Responsibilities may include,...


  • London Area, United Kingdom PFH Technology Group Full time

    PFH Technology are looking for a Deskside Support Engineer to join our client’s growing team in Paddington, Central London. Objective: Provide hands on end user support, administration, installation and issue resolution for onsite for our client. Contract: 12-month contract Location : Paddington, Central London. Responsibilities: Responsibilities may...


  • London Area, United Kingdom PFH Technology Group Full time

    PFH Technology are looking for a Deskside Support Engineer to join our client’s growing team in Paddington, Central London.Objective: Provide hands on end user support, administration, installation and issue resolution for onsite for our client.Contract: 12-month contractLocation: Paddington, Central London.Responsibilities:Responsibilities may include,...


  • London Area, United Kingdom PFH Technology Group Full time

    PFH Technology are looking for a Deskside Support Engineer to join our client’s growing team in Paddington, Central London.Objective: Provide hands on end user support, administration, installation and issue resolution for onsite for our client.Contract: 12-month contractLocation: Paddington, Central London.Responsibilities:Responsibilities may include,...

  • IT Support Engineer

    2 days ago


    London, United Kingdom Career Concept Full time

    **T Support Analyst / 1st 2nd Line Support Engineer** 6 months Fixed term contract Work for a Brokers and support internal users on standard Windows / Office systems. Use Active Directory, Exchange and 365 to setup group policies etc. Get involved with LAN, Networking and security Standard Helpdesk and Deskside support along with some 3rd Line and also...


  • London, United Kingdom Lorien Full time

    **Deskside Engineer (Hardware)**: - **London - Onsite 5 days per week**: - **12 month contract**: - **Inside of IR35** **_Please note, this role is onsite 5 days per week._** **Responsibilities**: - Help onboard New Joiners and carryout ad-hoc desk moves as and when required - Provide 1st -3rd Line Support with all Software and Hardware related...


  • London, United Kingdom Polar Recruitment Services Full time

    **2nd Line Support Engineer** **Up to £153 per day (Inside IR35)** **2 month contract (rolling)** **This is an exceptional opportunity to work for one an award winning international IT services provider as a 2nd Line Support Engineer based in London.** **2nd Line Support Engineer Job Summary** As the 2nd Line Support Engineer you will be installing...


  • London, United Kingdom Polar Recruitment Services Full time

    **2nd Line Support Engineer** **Up to £165 per day (Inside IR35)** **4 month contract** **This is an exceptional opportunity to work for one an award winning international IT services provider as a 2nd Line Support Engineer based in London.** **2nd Line Support Engineer Job Summary** As the 2nd Line Support Engineer you will be installing equipment,...

  • It Support Engineer

    3 weeks ago


    London, United Kingdom Devonshire Hayes Recruitment Specialists Ltd Full time

    Devonshire Hayes have partnered with a fantastic organisation to help them recruit a talented IT Support Analyst.You will be tasked with the following,Deskside and remote support (Remote Control/LogMeIn)- Microsoft Office 365, Intune, Exchange, and Teams support- Building and imaging computers and laptops- Setting up corporate iPhones, diagnosing faults...


  • London, Greater London, United Kingdom HCLTech Full time

    About the PositionHCLTech is seeking an Enterprise IT Support Engineer to join our team. As an Enterprise IT Support Engineer, you will be responsible for providing technical support to our clients, including troubleshooting and resolving hardware and software issues over the phone, as well as coordinating desktop changes and prioritizing change requests....