IT Deskside Support Engineer

1 month ago

London Area, United Kingdom PFH Technology Group Full time

PFH Technology are looking for a Deskside Support Engineer to join our client’s growing team in Paddington, Central London.


Objective: Provide hands on end user support, administration, installation and issue resolution for onsite for our client.


Contract: 12-month contract


Location: Paddington, Central London.



Responsibilities:

Responsibilities may include, but are not restricted to:

Prioritise, manage and responding to helpdesk calls in a timely manner logged on the help desk system;

Establish and build on good working relationship with clients

Troubleshoot and if required, referral of hardware faults to third parties

Where appropriate, assign warranties on hardware to third parties

System administration using Active Directory

Troubleshoot issues with Windows accounts/mailboxes

Troubleshoot system problems, diagnose and solve software faults e.g. Citrix

Install and configure computer hardware and peripherals, operating systems and applications

System Administration – amend privileges / security permissions on server shares, setup of new shared folders on existing shares

Manage pst requests and data requests for staff moves

Liaise with third party vendors for software\hardware installation

Deal with ‘how to’ and information requests including data security and ICT policies

Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues.

Document new solutions

Install individual software requests

Managed Print devices – liaise with vendors including IP information

Access consoles to push or provide solutions for requests e.g. Content encryption

Follow and adhere to SD processes, procedures and follow escalation process and other matters as appropriate


Other

Coordinate office activities to secure efficiency and compliance to procedures and processes

Create and update records and databases with personnel, financial and other data

Submit timely reports and prepare presentations/proposals as assigned

Assist colleagues as requested


Experience:

3+ years’ experience in an IT environment preferably in Windows 10 installations. Demonstrate good problem solving, analytical and decision making skills

Excellent customer service skills with an ability to empathise with users and help them adapt to their new technologies. User experience is key for this project

Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.

Demonstrate evidence of production of quality deliverables

networking experience


Business Competencies:

Excellent written and oral communication skills

Excellent teamwork and interpersonal skills.

Proven ability to organise work with an organized manner

Self-starter with a willingness to take responsibility

The ability to interact with key stakeholders in a professional manner


Education

Third Level Education Qualification is preferable.


PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

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