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Spa Receptionist

4 months ago

Leeds, United Kingdom Thorpe Park Hotel & Spa Full time

**Job Ref**:THW7029

**Branch**:Thorpe Park Hotel Spa

**Location**:Thorpe Park Hotel Spa, Leeds

**Salary/Benefits**:Competitive salary with great benefits and gratuity

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:10/06/2024

**Closing date**:24/07/2024

**An approachable and enthusiastic Spa Receptionist wanted to provide the warmest of welcomes.**

We're looking for a Spa Receptionist to be the public face of our spa; working in a busy and vibrant environment, ensuring all of our guests receive the warmest of welcomes.

**Your day to day;**
- Greeting everyone of our guests with a welcoming smile
- Providing the highest level of hospitality
- Upselling of treatments, products and other facilities
- Informing the guests of the spa’s facilities, offering advice and assistance when necessary
- Ensuring spa procedures are followed

**Who are we looking for?**

As Spa Receptionist, you could be the first person to greet our spa guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be approachable at all times.

You will need to be calm under pressure, reacting effortlessly to un-expected circumstances and taking them in your stride. You will be requried to complete pool tests as necessary and have an awareness of pool plant operations, all of which can be trained.

If you are passionate about providing a great guest experience, are a strong communicator who can provide service with a smile then this could be the role for you.

**In return, we are offering a rewarding role with scope for career progression along with;**
- A competitive salary, negotiable dependent on experience
- Wagestream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Life assurance
- Bespoke training programmes accessible to all
- An engaging supportive work environment

Thorpe Park Hotel Spa is a four-star property within easy reach of Leeds and the M1, so is popular with leisure and business guests. The hotel is proudly Yorkshire and this can be seen in its look and feel. With 117 guest rooms, 21 meeting rooms, restaurant, bar and spa, it is a busy hotel and guest service is at the heart of everything.

Thorpe Park Hotel Spa is part of Daniel Thwaites, a Lancashire company that has been synonymous with hospitality for over 200 years. Its hotels, inns and spas are collectively known as The House of Daniel Thwaites but the company also owns a brewery, stables and 250 pubs throughout the country.