Senior Officer Cash and Banking Department

2 weeks ago

Derry, United Kingdom Derry Credit Union Limited Full time

SO Banking Cash Department APRIL 2023

**JOB DESCRIPTION**

**JOB TITLE**: **Senior Officer, Cash and Banking**

**DEPARTMENT: Cash & Banking Department**

**LOCATION: Abbey Street**

**REPORTS TO: Head of Operations & Business Development**

**JOB PURPOSE**:To assist the Head of Operations & Business Development; to lead,**

**motivate, develop and manage staff engaged within the**

**department; To organise and manage the cash office; to provide a**

**service to the members; to ensure all internal controls are adhered**

**to; and to deliver on the strategic objectives for Derry Credit Union**

**Limited.**

**SALARY: 27,931 - £30,470**

**Main Duties and Responsibilities**

**Operational Function**:

- To supervise and organise the staff engaged in the banking hall and cash payments department including the cashier and foreign exchange.
- To operate the cashier counter as and when required.
- To issue floats to staff at the commencement of the day.
- To make up the lodgement for lodging in the current account at the bank.
- To take in cash in the course of the day and issue cash to tellers during the day.
- To clear third party cheques for payment.
- To complete the end of day cash balance.
- To ensure that all procedures relating to the work of the cashier is completed accurately.
- To ensure that the foreign exchange function is completed accurately.
- To ensure that Bankers Orders are posted and reconciled accurately.
- To ensure online payments are posted and reconciled accurately.
- To deal with queries from members re payments, deposits, interest rate rebate and dividends made in their accounts.
- To follow up and resolve in accordance with the Members Complaints Procedure complaints made by members relating to the cash and banking function.
- To participate in the development and implementation of new products and services for the members.

1

SO Banking Cash Department APRIL 2023
- To complete close of day procedures and run all reports required on Progress Banking System.
- To ensure all staff are appropriately advised of any policy change.
- To assist in the management of the vaults.
- To ensure end of day back up tape procedure is completed each day.
- To complete and keep under review the procedures manuals for all functions under their control.
- To ensure that all new services introduced are piloted and the appropriate policies and procedures are drawn up in advance of introduction.

**Administrative function**:

- To organise the daily and weekly administration of the Banking Hall and Cash Payments department.
- To be responsible for all administration involved in the department.

**Personnel Function**:

- To participate in the recruitment of staff for employment.
- To conduct staff appraisals and annual performance reviews.
- To conduct all return to work interviews.
- To participate in conducting a training needs analysis for staff engaged in the banking hall and cash payments department on an on-going basis.
- To participate in job evaluation for staff engaged in the banking hall and cash payments department (who report to you).
- To participate in the delivery of training to all staff in relation to the activities of the Banking

Hall and Cash Payments department.
- To investigate and assist with the follow-up and resolution of complaints made against staff.
- To participate in all grievance and disciplinary interviews in accordance with policy.

**General**:

- To ensure that all agreed policies and procedures of Derry Credit Union Limited are adhered to.
- To complete and keep under review the procedures manuals for all functions under their control.
- To assist in the development of policies and procedures as and when required.
- To assist with the maintenance of a healthy, safe and effective working environment for all employees, members and volunteers who use the premises.
- To ensure the department provides an effective service to members.
- To organise weekly department meetings.
- To arrange the opening of the premises to members in accordance with opening times.
- To attend alarm call out as and when required.
- To assist the external auditors, FCA, PRA, AML and the Internal Auditors in the completion of their statutory duties.
- To complete the IT back-up procedure when required.
- To assist with the preparation of the monthly management information for Board reporting.
- To attend all training sessions as and when required.

2

SO Banking Cash Department APRIL 2023
- To disseminate information to staff members and volunteers as and when required.
- To engage with the Senior Officer in the other departments.
- To take instructions and direction from the Head of Operations & Business Development.
- To undertake tasks required by the Chief Executive Officer from time to time.

**Management Function**:

- To participate in the Management Team and the weekly Management Team Meetings.
- To participate in and contribute to department meetings.
- To brief staff.
- To participate

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