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Business Administrator

4 weeks ago

Preston, United Kingdom Acorn Training Ltd Full time

**Key Responsibilities**
- Providing the management and delivery team with administrative functionality in order to ensure that learners/clients are supported to the highest standards.
- Accurate processing of data to ensure that auditable evidence is in place for any funding claims in line with the requirements of legislative acts.
- Provide customer service support face to face, online and over the telephone to all stakeholders.
- Using bespoke software to process relevant documentation for learners and organisational needs.

**Job Details**

1. Input data from paper sources onto a computerised system accurately and in line with performance requirements

2. Answer the telephone for any enquiries and provide outstanding customer service standards at all times.

3. Provide learners/clients with information, advice and guidance about programmes available to them to support their aspirations and goals.

4. Provide administrative support to the management and delivery team to ensure that processes within the training environment run smoothly and to the required quality and performance standards.

5. Process some financial documentation, such as purchase requisitions, orders, invoices.

6. Liaise with suppliers and subcontractors in line with the key responsibilities of this role to ensure the smooth running of service delivery to the required quality and performance standards.

7. Maintain paper-based records to ensure audit requirements are met.

8. Maintain a positive and professional company image at all times.

9. Support the company’s equality of opportunity statement at all times.

10. Ensure that policies with regards to Data Security are adhered to.

11. Support the company Quality Policy and Information Security priorities.

12. Work safely, supporting the company Health and Safety Policy

13. Perform any additional requests in line with the key responsibilities of this role

**Person Specification**

**Essential Skills**
- NVQ Level 2 in Customer Service, Administration, IT or Accounting
- GCSE (or equivalent) in English Language and Mathematics
- Level 2 IT Qualification, such as ECDL (European Computer Driving Licence)

**Desirable Skills**
- First Aid at Work Certificate
- IOSH Health and Safety Qualification
- NVQ Level 3 in Customer Service, Administration, IT, Information, Advice and Guidance or Accounting
- Level 2 computerised accounts qualification

**Essential Knowledge**
- Education and training administration, Learning and Skills Council and/or DWP data and claims
- Knowledge of Microsoft Office packages including Microsoft Outlook

**Desirable Knowledge**
- Learning and Skills Council and/or DWP audit requirements
- Previous work within the sector of adult education and processing relevant paperwork.
- Sage Line 50
- Learning and Skills based IT systems

**Essential Wider Skills**
- The ability to work under pressure in a highly performance driven organisation
- The ability to work effectively as part of a team
- The ability to work accurately and actively programme solving
- The ability to reflect on your own performance to support quality improvement
- The ability to manage time effectively and plan your own work load
- The ability work with little supervision or guidance
- The ability to maintain one’s own motivation when things are getting tough
- The ability to be proactive
- The ability to understand one’s own limitations within the role

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 22.5 per week

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- Additional leave
- Free parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Preston, PR1 6RU: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Preston, PR1 6RU

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