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Legal Services Administrative Assistant- Band 3
2 months ago
To provide a full confidential, administrative and secretarial service to the Legal Services Team.
- To be responsible for obtaining complex, confidential and sensitive patient healthcare records within the time parameters of the GDPR.
- To be responsible for the administration and process of Police medical record and statement requests in accordance with agreed processes.
- To support the Legal Services Team in the processing of court statements and requests.
- To develop, maintain and update the Legal Services Case Management System and provide necessary information to the Head of Legal Services for the production of reports to Executives on a regular basis.
- Provide administrative support to the Legal Services Officers and Head of Legal Services as required.
- Acknowledge all new Police statement and records requests and identify the patient and treating clinician on relevant systems.
- Acknowledge all new Court statement and records requests and identify the patient and treating clinician on relevant systems.
- Be responsible for obtaining the necessary medical records, under supervision for the Legal Services Officers, for disclosure to the Police, Local Authority and the Courts.
- To produce high quality documentation to support the work of the Legal Services Team, using the appropriate Microsoft software and adopting the Trust’s corporate standards and styles.
- To ensure incoming telephone calls are answered promptly and that messages are relayed accurately and in a timely fashion.
- Maintain e-filing systems and other Legal Services management processes.
- Effective and competent use of GHC Patient Records Systems (RiO and SystmOne).
- To provide administrative support for Freedom of Information Act requests.
- Responsible for uploading archived data and ongoing management of the new Case Management System (HALO).
- Managing the Legal Services Team diaries effectively and efficiently, including organisation of annual leave.
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.
Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
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