Customer Care Assistant
3 days ago
RoyaleLife is a family owned business with a heritage dating back to 1945. We pride ourselves on delivering the highest quality residential accommodation in some of the most beautiful regions of the UK.
We are now looking for a Customer Care Assistant to support the Customer Care Manager.
**Responsibilities and duties: -**
- To answer calls to the Customer Care line in an efficient and professional manner
- To escalate calls appropriately to the Finance department/Park Supervisor/Area Manager or Customer Care Manager as appropriate
- To maintain accurate records of calls taken and ensure queries are followed up within service level agreements
- To liaise between residents and Park staff to understand the scope of queries, complaints and issues before escalating appropriately
- To ensure that weekly reports from park staff are received on time and contain the relevant data necessary to upload into a report to the Board of Directors.
- Input data received on a weekly basis from park staff into Excel spreadsheets, prepare and manipulate formulas to generate accurate statistics.
- To be able to interpret data on Excel spreadsheets (paying particular attention to formulas) to ensure that reports are logical, accurate and truly reflective
- To take accurate messages including the ability to ask appropriate questions in order to determine factual information
- To draft factually accurate, professional business letters to residents for review by the Customer Care Manager
- To be able to understand and interpret Site Rules and have an awareness of the Mobile Home Act in support of your own role
- To work with the Customer Care Manager in providing reports and statistics to the Operations Director
**KEY ATTRIBUTES**
- Ability to use MSOffice (in particular MSExcel and Powerpoint) to a high standard
- Ability to balance the expectations of customers with commercial reality
- High degree of empathy and understanding
- Excellent telephone manner and organisational abilities
- Ability to remain calm under pressure
- Courteous and professional attitude and appearance
**Monday to Friday, 8.30am until 5pm**
**Job Types**: Full-time, Permanent
**Salary**: From £23,000.00 per year
**Benefits**:
- Cycle to work scheme
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Wellness programmes
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
- Administrative: 1 year (required)
-
Care Assistant
7 months ago
Fareham, United Kingdom Helping Hands Home Care Full timeLocation: Fareham **Care Assistant** At Helping Hands, we’ve been providing home care for over 30 years, so we know what it takes to deliver exceptional care. But we also take care of our own - those who go above and beyond every single day for our customers. Our care assistants have a varied role that ranges from providing companionship and going on...
-
Care Assistant
6 days ago
Fareham, United Kingdom Buckland Care Full timeHartwell Lodge Residential Home in Fareham is recruiting for compassionate care staff to join the team. SUMMARY OF THE ROLE As a care assistant, you will work with vulnerable adults to help them live their lives to the full wherever they are able. It is the ultimate ‘people job’ - you will build solid relationships and trust with the vulnerable service...
-
Care Assistant
3 weeks ago
Fareham, Hampshire, United Kingdom Choice Care Full time**Job Overview:**We are seeking a dedicated and compassionate Care Assistant to join our team at Choice Care. As a Care Assistant, you will play a vital role in providing exceptional care and support to our residents with mental health conditions and complex needs.**Key Responsibilities:Deliver high-quality personal care services, including bathing,...
-
Care Assistant
6 months ago
Fareham, United Kingdom Radfield Home Care Full time**Job Title**: Care Assistant **Location**:Fareham **Contract**: Full-Time, Part-Time **Salary**:£12 per hour **Join our mission**: **At Radfield Home Care, it’s our mission to make ageing a more enjoyable and rewarding experience for all involved and our care assistants have a huge role to play in making this happen.** Radfield Home Care specialises...
-
Care Assistant
7 months ago
Fareham, United Kingdom Care UK Full timeAre you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant. **The Role** - Helping residents to remain as active and independent as possible - Support residents with personal care and mealtimes - Helping identify...
-
Residential Care Assistant
3 weeks ago
Fareham, Hampshire, United Kingdom Buckland Care Full timeWe are recruiting for a compassionate Senior Support Worker to join our team at Buckland Care. As a Senior Support Worker, you will play a vital role in supporting vulnerable adults to live their lives to the fullest. With a focus on providing exceptional care and support, you will work closely with our team to ensure that each service user receives tailored...
-
Care Assistant/senior Care Assistant
2 days ago
Fareham, United Kingdom Real Care Group Ltd Full timeCare Assistants & Senior Care Assistants Needed Permanent - Full Time, Days or Night Shifts Available Elderly Residential Care £10.24- Care Assistants £12.05 - Senior Care Assistants As a Care Assistant at you will provide the highest quality of care to residents enabling them to live later life well. Duties will be varied and include supporting...
-
Care Assistant
2 weeks ago
Fareham, Hampshire, United Kingdom Voyage Care Full timeAbout UsVoyage Care is committed to providing exceptional care and support services to individuals across the country. As part of our team, you will have the opportunity to make a real difference in the lives of those we support.Care Assistant RoleAs a Care Assistant in our Titchfield residential service, you will be responsible for providing personalized...
-
Veterinary Care Assistant
7 months ago
Fareham, United Kingdom Companion Care Full timeWe are looking for a Veterinary Care Assistant to join our busy and established team at Companion Care Vets Fareham Collingwood. We have recently undergone a building refurbishment and are looking for more support to join our team. We are also a Silver Cat Friendly Practice, accredited with the ISFM. **Ideally this would be for a full time position.** We...
-
Care Assistant
1 month ago
Fareham, United Kingdom Care First Uk Recruitment Solutions Full timeCare Assistant - Fareham£.per hour week days£.per hour weekends Hours per weekFantastic opportunity for a Care Asisistant to join a great team and really develop your career.As a Care Assistant , you will play a vital role in ensuring the highest standards of care for our residents, providing support, supervision, and guidance to our care team.Key...
-
Care Assistant
3 weeks ago
Fareham, United Kingdom Care First UK Recruitment Solutions Full timeCare Assistant (Nights) - Fareham£12.59 per hour Week Days Nights£12.74 per hour Weekend Nights36 - 42 hours per weekFantastic opportunity for an experienced Care Asisistant to join a great team and really develop your career.As a Care Assistant , you will play a vital role in ensuring the highest standards of care for our residents, providing support,...
-
Care Assistant
3 weeks ago
Fareham, United Kingdom Care First Uk Recruitment Solutions Full timeCare Assistant (Nights) - Fareham £12.59 per hour Week Days Nights £12.74 per hour Weekend Nights 36 - 42 hours per week Fantastic opportunity for an experienced Care Asisistant to join a great team and really develop your career.As a Care Assistant , you will play a vital role in ensuring the highest standards of care for our residents, providing support,...
-
Night Care Assistant
6 months ago
Fareham, United Kingdom Care Connection Full timeCare Connection are currently looking to recruit a full-time Night Care Assistant to work within our clients small (18 bed), friendly Residential Home in Wickham. We need a team member like you to deliver high quality care to their residents and bring a smile to their faces every day. This is your opportunity to shine and really make a difference to the...
-
Administrative Assistant
3 weeks ago
Fareham, Hampshire, United Kingdom Austin Fraser Full timeJob SummaryAustin Fraser is a leading company in the industry, seeking an experienced administrative assistant to provide high-quality customer care services. This role involves managing customer interactions, entering orders, and monitoring e-store transactions.Key ResponsibilitiesPrepare and provide necessary paperwork and payment links, process payments,...
-
Care Assistant
5 days ago
Fareham, Hampshire, United Kingdom Voyage Care Ltd Full timeAre you passionate about delivering exceptional care and support to individuals with complex needs?Voyage Care Ltd is seeking a dedicated Care Assistant to join our team in Titchfield.The successful candidate will ensure that each individual receives person-centred support, promoting their independence and well-being. A competitive salary of £11.66 per hour...
-
Care Assistant
7 months ago
Fareham, United Kingdom Helping Hands Home Care Full timeLocation: Fareham Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home. We’re looking for people who are passionate about care, and who want to help others to join our amazing teams. We don’t require you to have any previous social care experience, what...
-
Residential Care Assistant
2 weeks ago
Fareham, Hampshire, United Kingdom Choice Care Full time**Job Description**We are looking for a dedicated and caring individual to join our team as a Residential Care Assistant. As a key member of our care team, you will be responsible for providing high-quality support and care to individuals with mental health conditions.About Our ValuesAt Choice Care, we value compassion, empathy, and understanding in all...
-
Care Assistant Days
14 hours ago
Fareham, United Kingdom Care First Recruitment Solutions Full time**CARE ASSISTANT DAYS FOR A DEMENTIA CARE HOME IN FAREHAM, HAMPSHIRE - £10.20 PER HOUR - PERMANENT POSITION.** **RATE OF PAY : £10.20 per hour** **FULL TIME OR PART TIME CARE ASSISTANT (18, 24, 30, 36, or 42 hours per week)** **CQC COMPLIANT - GOOD** Great benefit package for all staff members in place! Homely and friendly, recently refurbished...
-
Senior Care Assistant
7 months ago
Fareham, United Kingdom Buckland Care Full timeHartwell Lodge in Fareham is looking for some confident and caring Senior Care Assistants (Nights) to join the team. **SUMMARY OF THE ROLE** A senior carer normally has worked previously as a care assistant and is now ready to take on more responsibility. You will still work closely with the vulnerable adults and deliver hands on care but you will also be...
-
Care Assistant
7 months ago
Fareham, United Kingdom English Oak Care Homes Full time**Care Assistants** required for a Dementia care home in Fareham, Hampshire, PO16 **About Hunters Lodge** Located in Fareham close to the town centre, Hunters Lodge offers a truly distinctive, comforting environment and the perfect balance between safety and privacy, so guests can live a full a life as possible. We are looking for experienced, dedicated,...