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Funeral Director/trainee Funeral Director

1 month ago

Horsham, United Kingdom CPJ Field & Co Full time

**Funeral Director/Trainee Funeral Director**

CPJ Field & Company Ltd, an independent and family owned funeral company, require a very special person to join our friendly team in the rewarding and fulfilling position of Funeral Director based in North Sussex and covering our Ballard & Shortall funeral homes across Sussex. Previous experience is required although a Trainee position may be considered.

The key duties of the post are as follows:

- Responsible for collaborating with the General Manager, Principal Funeral Directors (PFDs), Funeral Directors & colleagues to maximise the success of the funeral home and the company.
- Set high performance goals for teams and for individuals, appraise performance, coach, discipline and praise colleagues on their work. Working alongside colleagues, demonstrating & living the standard of performance required by the Company as well as organising the work and people so they can deliver exceptional service.
- Organising the funeral home on a minute by minute basis to deliver for customers
- Be "first among equals" with colleagues to maximise the success of their funeral home & the company.
- Understand, conform to and teach to others the Company’s standard of performance in every role.
- Organise the funeral home to support the Client and the PFD in terms of work and communication in the team.
- Ensure that job sharers communicate effectively and use the same systems; no "cracks in the pavement".
- Ensure that all colleagues contribute their best; good communication (listening, questioning, challenging, briefing, praising and team problem-solving) is key to this.
- Resolving any deficiencies in team or individual performance quickly and fairly with the coaching support of the PFD or General Manager.
- Demonstrate the attitude needed to do a great job; positive, proactive, team spirited, dynamic & open to learning, innovation.

**Specific roles and duties**
- Guide and advise families through the experience of organising a funeral.
- Meeting customers at locations other than those of the Company.
- Managing all matters financial in relation to the funeral; including responsibility for collection of debts.
- Promoting the business within the local community and encouraging colleagues to do likewise.
- Support customers through other funeral related services such as preparing ashes plots for interment of cremated remains, arranging masonry orders, offering funeral pre-payment plans for example.
- Provide holiday and sickness cover for colleagues based at other funeral homes. The role requires you to participate in the 24 hour call-out system in accordance with the local rota arrangements.
- Ensuring compliance with Health & Safety regulations and other relevant legislation.
- Part of your role will also require you to enter care homes, for this reason you will need to be fully vaccinated with the coronavirus (COVID-19) vaccine, unless you are medically exempt. If you are successful in the Recruitment and Selection process, you will be required to produce your vaccination certificate/pass or medical exemption at interview stage._

**Where**:
**Ballard & Shortall Funeral Directors, Sussex**

Should you not hear from us you have not been successful on this occasion and we wish you every success in your search for suitable employment.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£29,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

COVID-19 considerations:
All current government guidelines and restrictions are strictly adhered to.

Ability to commute/relocate:

- Horsham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Funeral Director: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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