Receptionist/digital Media Brand Ambassador

3 weeks ago


Winchester, United Kingdom Soultions Dental Clinic Full time

**Job Description for a Receptionist/Social Media Brand Ambassador**

**Purpose of the job**

Carry out reception and related administrative duties within the practice and champion the practice brand, and perform such other tasks as reasonably requested by the principal.

**Responsible to**

The principal and practice manager.

**Employment duties**
- Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies
- Establish and maintain productive working relationships with all members of the dental team
- Liaise with the practice manager on all matters concerning administration, pay and service conditions
- Promote and champion the brand standards both with the patients and via digital marketing
- Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work

**Key tasks**
- Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
- Receive and deal with patients and visitors in a pleasant and prompt manner
- Keep patients informed of any delays
- Notify dentists/hygienists of patients’ arrivals
- Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
- Prepare patient records and day sheets for each dentist / hygienist/therapist
- Collect and record patient payments and pursue any debts in accordance with the practice payments policy
- Maintain the patient records to ensure they are completed correctly before filing them securely. Follow computer procedures to ensure that patient records are properly maintained
- Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies
- Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
- Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
- Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
- Keep the office, patient’s toilet and reception area tidy and welcoming
- Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
- Be the practice brand ambassador using digital marketing; bringing ideas to market treatments and focal treatment periods within social media platforms.
- Assist throughout the practice and perform such other tasks as reasonably requested by the principal
- Attend all practice meetings as requested
- Experience using a CRM an advantage

Location : Winchester, Hampshire UK

Hours of work : 8:00am - 5:30pm, Monday to Friday. With occasional Saturday 8:00am - 1:00pm

Salary : Upto £10.42 per hour, dependent on experience or apprenticeship placement

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Life insurance
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Winchester UK: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Expected start date: 20/03/2023



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