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Car Dealership Service Advisor

4 weeks ago

Aldershot, United Kingdom Pybus Recruitment Full time

**Role: Service Advisor (Car Dealership)**

**Basic Salary: Up to £26,000 (depending on experience) + upselling and customer service bonus - OTE of between £33,000 + Benefits**

**Location: Aldershot GU12 4DZ**

**Full Time and Permanent**

**Hours: Monday to Friday 8.00am-6.00pm (1 hour lunch) and alternate Saturdays 8.00am-12.00pm**

Our client has a turnover of approximately £250 million per annum and over 700 members of staff employed in 13 car dealerships and one dedicated service centre across the country, giving the business both a national presence and a local community spirit.

They offer a wide range of new cars and vans whilst providing a variety of used and manufacturer-approved vehicles to suit any need or price range.

They are now actively looking to recruit a Service Advisor for their Aldershot dealership.

**Job Purpose**:
As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction. Ensuring high standards of quality workmanship and supporting continuous process improvement.

**Job Duties**:

- To greet all customers cheerfully and attend to their requirements promptly.
- To obtain and record full customer/vehicle details and accurate description of work to be carried out.
- To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
- To inform customers of any delay in completion (Complying with the Company Pledge).
- To maintain the Workshop loading system.
- To inform customers of any work which it has not been possible to carry out and arrange a future appointment for completion.
- Prepare both cash and account invoices.
- To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
- To deal with customer queries and complaints.
- In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
- Ensure that information required for Warranty items is recorded on the Job Card.
- To liaise with the Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
- To file Job Cards and other documentation.
- Help achieve sales targets as set out by the Aftersales Service Manager.

**About You**:

- Strong Customer Serice / Administrative experience.
- Flexible approach and a positive attitude.
- Motor Trade experience is desirable but not essential.
- Excellent communication skills.
- Experience in a selling/customer service environment.
- Full driving licence.
- Evidence of ‘Right to Work in the UK.

**Company Benefits**:

- Healthcare Cash Plan.
- Pension.
- 24 days holiday + 8 bank holidays rising with the length of service.
- Discounted gym, shopping and dining benefits.
- Competitive bonus schemes.

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