IT Support Technician
3 weeks ago
My client, a thriving financial services business in Central London, is looking to recruit an experienced IT Support Analyst to join their team. This position requires maintaining and enhancing not only the end user computing environment, but also workingclosely with system administrator to maintain the server and network infrastructure of our organisation.
**Responsibilities**:
- Active Directory User/Group/GPO Administration
- Daily use of IT ticketing system
- Assist with any hands-on IT needs in our office (remote desktop support)
- Assist with writing of end user and helpdesk documentation as required
- Ability to perform network cabling, punch down, and termination
- Vendor management and procurement and recording of IT equipment
- Organise POC and make recommendation
- Self-motivated and MUST be able to work in mínimally managed work environment
- Must have flexibility/willingness to work on-call hours (both weekdays and weekends)
- Responsible for all 1st & 2nd line desk side support, EUC and IT Infrastructure ticket, service request and incident management and Mobile Device Management systems and IT hardware (including desktops, laptops, tablets and mobile phones).
- investigation and resolution within SLA, where possible.
- Escalation of incidents and tickets that are at risk of breaching SLA to line managers
- Experience working on both Windows & Mac
- Excellent communication at all levels, both written and verbal.
- Self-motivated, driven and able to work with minimum guidance.
- Organised, punctual and adaptable, with the ability to multi-task and follow Procedures successfully.
- Good common sense/judgment
- Ability to travel (0 - 4 times a month within the UK only)
Optional
- Familiarity with Linux (command line, scripting, iptables, LAMP stack, syslog, OpenVPN desired but not required)
- Knowledge of IP networks (DHCP, DNS, Subnets, VLANS, NAT) and troubleshooting
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