Computer Repair Technician
2 weeks ago
We're looking for a computer repair technician with excellent customer support skills to join an exciting and well-established Computer Support Centre on a permanent basis. You will be working in a repair centre environment, dealing with customers faceto face, over the telephone or on-site. An excellent attitude and willingness to learn is a must
Position Overview
- Provide superior service to customers.
- PC & Laptop hardware fault finding & repairs.
- Apple Mac mobile devices and desktop/laptop fault finding & repairs.
- Software & Operating Systems support & installations, Windows, OS X, etc..
- MS Office 2016/2019/365 Support
- Malware removal, Firewalls, security.
- Networking and Wireless fault finding & repairs.
- Should be very Familiar with Router setups and wireless networking.
- General maintenance, repairs and upgrades.
**Requirements**:
- Significant experience in a similar IT Support role.
- Skilled in hardware performance monitoring, analysis and capacity planning.
- Experience with implementing new processes and following through with required disciplines.
- Strong customer service ethics and sense of urgency
- Quick turnaround on instructions or requests from senior management.
- Ability to perform well in team environments.
- Ability to deliver and coordinate projects within tight deadlines. Excellent problem-solving skills. Willingness to learn, explore new ideas and innovate.
- Excellent attention to detail. A proactive, flexible and adaptable approach.
- Use of Service Desk system
**Experience**:
- IT SUPPORT: 2 years (required)
- Customer Service: 1 year (preferred)
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