Head of Customer Success

1 month ago


Manchester, United Kingdom The Geeky Peeps Ltd. Full time

We are working with a great recruitment e-services business who are looking for a Head of Customer Success to join them on a permanent basis.

This role carries a base salary and commission. _**This is a hybrid working role, 3 days per week in the office in Manchester city centre and 2 days per week at home.**_

**What you'll be doing**:

- Building and managing a team of Customer Success Representatives
- Capturing relevant KPI data for reporting
- Being the main point of contact for a pool of accounts
- Escalation point for CSR's
- On-boarding new clients and ensuring they are knowledgeable about the platform
- Liaising with account management to ensure timely feedback between employers and recruiters

**What have you been doing?**
- Previous experience in a similar role - perhaps a customer facing role within technology or recruitment
- People management experience

**What about you?**
- You're able to deliver fabulous customer service
- Able to manage a large workload and prioritise accordingly
- You'll be comfortable in a targeted environment
- You'll be able to build relationships and rapport quickly and naturally

**What will you get in return?**
- Competitive salary
- Uncapped commission
- Great team culture
- Regular incentives

**Job Types**: Full-time, Permanent

**Salary**: £40,000.00-£50,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Work Location: Hybrid remote in Manchester



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