Night Porter/receptionist

6 months ago

Melton Mowbray, United Kingdom Stapleford Park Country House Hotel Full time

Here at Stapleford Park we are always looking for exceptional people to work at our beautiful Hotel. We currently have an exciting opportunity for a friendly and enthusiastic person with a passion for customer service to join the team as a Night Manager, where you will be working with our excellent Front of House Team. Main duties include:

- To assist in the smooth and efficient day to day running of the Front Office focusing on our guests’ requirements.
- Assisting with the hotels banking and running reports for all departments on the daily business.
- Working with housekeeping and food and beverage teams to ensure the hotel is in show condition ready for the start of the day.
- Monitoring CCTV and regularly walking the estate to confirm security.
- Being constantly on hand to ensure that all guests are met, roomed and are comfortable during their stay. Answering guests concerns and queries throughout the night.
- Whist bidding goodbye ensure all revenue is captured, correctly charged through a smooth check out.
- To be fully conversant with all of the hotels Front Office computerised systems.
- Being in constant communication with all other departments of the hotel.
- Assist the reservations team with room and restaurant bookings.
- You must hold a full driving licence and should also have a good level of English to converse with our guests.

**REWARDS & BENEFITS**

Our people are our greatest assets, and we love to reward everyone by offering some excellent benefits:

- Preferential accommodation rates and a generous 50% discount on all food & beverage rates for team members and immediate family.
- 50% off spa treatments / 25% off spa products
- Free meals on duty / Free car parking
- Free use of our onsite gymnasium for team members during advertised opening hours

**Salary**: Up to £12.00 per hour

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- Night shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Melton Mowbray: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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