Customer Care Representative

7 months ago

Birmingham, United Kingdom Crown Lift Trucks Ltd Full time

About Crown Lift Trucks Ltd
Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.

Our brand promise is:
**_ “Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”_**

Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.

Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.

**Job Description**:
To deliver Excellence in Customer Care, whilst also achieving monthly targets set in relation to KPI's and Service Budgets.

The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (BaaN). At the same time providing administrative support to the UK Fleet of Fork Lift Engineers, planning & dispatching engineers where required.

This role is critical to the UK Service Team's success, and requires an ability to task manage and prioritise workloads to reflect the requirements of the day.

The Customer Care team are required to achieve specific targets set in relation to KPI's and Service Budgets.

**Customer Care**
- Build relationships and maintain regular contact with customers, keeping them fully updated in relation to all open work orders for their site.

**Service Call Intake & Dispatch**
- Receive service repair and maintenance requests from customer and enter into in-house software.
- Jeopardy management of open work orders, ensuring all customer SLA’s are met.
- Report any non-compliance issues to Management.
- Process Crown owned equipment repair information into in-house software.
- Regular monitoring of service dashboard to ensure WIP is processing within targets.

**Clocking Validation**
- Review automatically generated daily clocking reports relating to technician time clocking, and make any required adjustments.

**Invoicing**
- Verify all labour and part items are present on work orders, and generate accurate invoices.

**PM Agreements**
- Enter PM agreements into in-house software for scheduling and update as necessary.

**Estimates**
- Daily review of all outstanding estimates on in-house software, and regular communication with customers to bring these to a satisfactory conclusion.

**Invoice Queries**
- Review and resolve any invoice queries in line with the company’s 5 day handling time.

Person Specification

**Essential Skills**:

- A high level of Customer Care and a strong administrative background is required.
- Excellent communication skills both written and verbal and a fantastic telephone manner are essential.
- Attention to detail with good organisational skills and the ability to prioritise workload
- Experience gained within a similar role desirable.
- This position requires excellent IT skills with an ability to learn new procedures.
- Fully IT literate with a good knowledge of Word and Excel
- The Customer Care Representative will have an ability to work on their own initiative, towards sets targets, whilst also maintaining a good team work ethic.

Vacancy Details

Hours of Work:
Monday to Thursday - 8:00am to 4:30pm with one hour for lunch.

Friday - 8:00am to 4:00pm with one hour for lunch.

Target Salary:
Competitive salary package _(dependent on experience)_

Holidays:
25 days holiday.

Pension:
Company pension plan.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:

- 25 days annual leave plus bank holidays.
- Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
- Employee assistance programme.

  • Customer Care Representative

    7 months ago

    Birmingham, United Kingdom Crown Equipment Corporation Full time

    To deliver Excellence in Customer Care, whilst also achieving monthly targets set in relation to KPI's and Service Budgets. The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (BaaN). At the...

  • Customer Care Representative

    3 days ago

    Birmingham, United Kingdom Katie Bard (Angela Mortimer Plc) Full time

    An established national company is looking for temporary workers to join them as guest care representatives for their busy Christmas period. The company is based in Birmingham City Centre and is fully office based.. It is essential that you are able to committo the full two months of work. This company is a wonderful and vibrant company to work for, they...

  • Customer Service Representative

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Active Care Group Recruitment Full time

    Active Care Group Recruitment is seeking a Customer Service Representative to provide exceptional support to patients, relatives, and visitors at Frenchay Brain Injury Rehabilitation Centre.This 3 days a week part-time role requires someone with excellent communication skills, a calm and patient demeanor, and the ability to maintain confidentiality at all...

  • Customer Care Representative

    7 months ago

    Birmingham, United Kingdom SF Recruitment Full time

    SF Recruitment are working with a business based in Birmingham who are looking for Inbound Customer Care Representatives to join the team £25,000 base + Commission (OTE c£30,000) Office based **Job Description**: We are seeking a dynamic and customer-focused individual to join our team as a Customer Care Representative. In this role, you will be...

  • Customer Representative

    7 months ago

    Birmingham, United Kingdom KC Group Full time

    We are working with a leading telecommunications organisation who are looking for a **Customer Representative** to join their team on a 26-week fixed-term contract. Working hours are 8:00am - 4:00pm and the role offers an hourly rate of £13.33 per hour/ **Roles and Responsibilities of the Customer Representative**: - Dispatching of engineers to send out...

  • Customer Service Representative

    11 hours ago

    Birmingham, United Kingdom Digiden Ltd Full time

    **Customer Service Representative** Our client DP Building Systems are a well-established distributor of cable management, cabling and electrical wholesale solutions who based out of Perry Barr, Birmingham. Due to continued growth and new contracts won, they are looking for an Customer Service Representative to join the busy and vibrant sales team. Their...

  • Customer Service Representative

    7 months ago

    Birmingham, United Kingdom Vision Glasgow Full time

    Seeking Ambitious and Driven Team Players for Top Customer Service Representative Roles based in Birmingham! Are you a highly motivated and competitive individual who thrives on providing exceptional customer experiences? We are actively looking for dynamic team players to join our elite team as Customer Service Representatives. **About Us**: At Vision, we...

  • Customer Service Representative

    5 days ago

    Birmingham, United Kingdom Language Matters Full time

    Our client, an organisation that is active in the financial service industry, is looking for a German speaking Customer Service Representative to join them in their Birmingham office due to the rapid expansion of their team. In this role you will be providingan outstanding customer experience and will aim to resolve customers' queries at first point of...

  • Customer Representative

    3 days ago

    Birmingham, United Kingdom Pareto Full time

    **Customer Representative** Location: Birmingham **Salary**: £27k (£42k) Ref: J13699:WM:GJ:CR Sector: Telecoms Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class service from initial contact right through to sale completion. **The Role**: As Graduate Customer...

  • Customer Service Representative

    2 days ago

    Birmingham, United Kingdom Jonathan Lee Recruitment Full time

    **Customer Service Representative** **Automotive Supply** **Birmingham, West Midlands** **Salary up to £28,000,25 days holiday, Company Pension, 6 times Life Insurance** **Hybrid working option** Working for Europe’s largest supplier of aluminium sheet to the automotive industry. We are looking for a Customer Service Representative to join the team....

  • Customer Service Representative

    4 days ago

    Birmingham, United Kingdom Gleeson Recruitment Group Full time

    Gleeson Recruitment Group are working in partnership with a Birmingham client in their search for a Customer Service Representative to join their rapidly-expanding Customer Services function due to volume growth. You will be joining a forward-thinking andvibrant organisation, as they drive their focus on retention of their growing customer base. Our client...

  • Customer Survey Representative

    7 months ago

    Birmingham, United Kingdom Elitep Full time

    Our client, based in Northfield, are seeking a Customer Survey Representative, who's primary responsibility is to contact existing customers via telephone and conduct brief reviews of their service experiences. As a Customer Survey Representative, your role is crucial in gathering valuable feedback to enhance customer satisfaction and improve service...

  • Graduate Customer Representative

    4 days ago

    Birmingham, United Kingdom Pareto Full time

    Job Title: Graduate Customer Representative Location: Birmingham **Salary**: £25,000 + commission Ref: J12896:WM:GJ:GCR Working for a leading automation company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class service from initial contact right through to sale...

  • Customer Support Representative

    5 days ago

    Birmingham, United Kingdom Matt Burton Associates Full time

    Our client is the largest independent provider of Fleet Management and Commercial Vehicle Maintenance services in the UK with multiple sites supporting leaders in their industry. They are offering an exciting opportunity for a Customer Support Representative to join their Account Management team within their Birmingham head office. The Customer Support...

  • Customer Support Representative

    4 days ago

    Birmingham, United Kingdom Matt Burton Full time

    Our client is the largest independent provider of Fleet Management and Commercial Vehicle Maintenance services in the UK with multiple sites supporting leaders in their industry. They are offering an exciting opportunity for a Customer Support Representativeto join their Account Management team within their Birmingham head office. The Customer Support...

  • Customer Service Representative

    4 weeks ago

    Birmingham, Birmingham, United Kingdom VC Evidensia UK Full time

    **VC Evidensia UK is seeking a skilled Customer Service Representative to provide exceptional client care and support in our busy hospital environment.**The estimated salary for this role is £25,000 - £40,000 per annum**, depending on experience.About the Role:This varied part-time position involves being the initial point of contact for referrals,...

  • Customer Service Representative

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Shiseido Company, Limited Full time

    Pursue a rewarding career as a Customer Service Representative at Sephora Birmingham and discover the beauty of working with Drunk Elephant!This challenging yet fulfilling role involves working 30 hours per week over 4 days, meeting sales targets, and providing top-notch customer service.Our unique approach focuses on isolating effective skin care...

  • Customer Service Representative

    6 months ago

    Birmingham, United Kingdom CU Recruitment Full time

    **Ref: CUR0036** **Customer Service Representative** **Birmingham City Centre - Hybrid** Full-time**, 9-5, 12-month fixed term contract with a view to going permanent at the end** **£19,838 (living wage), increased every year** + staff incentive cashback/discount scheme + mental health care + free eye tests + 5% pension + 20 days holiday + bank holidays...

  • Customer Service Representative

    7 months ago

    Birmingham, United Kingdom Channel Partners Group Full time

    We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...

  • Account Care Representative

    1 week ago

    Birmingham, Birmingham, United Kingdom Cast UK Limited Full time

    About the RoleWe are looking for a skilled Account Care Representative to work in our Birmingham office.Estimated Salary: £30,000 - £40,000 per annumResponsibilities:Build strong relationships with customers through regular communicationIdentify opportunities to upsell our products and servicesProvide accurate and timely information to customersManage...