Bookings Executive

We have an exciting opportunity for a Bookings Executive to join our multi-award-winning client, based in Borehamwood.

This is a hybrid working role and the Bookings Executive can work from home for 60% of the week.

My client is a very well-known brand, they have won several awards for 'Best places to work’ due to their benefits and culture. They also have a rating of 4.5/5 stars on Glassdoor

**First, a bit about the role**:
We are looking for a Bookings Executive who will be responsible for the day-to-day onboarding of partners using our online booking systems.

As a **Bookings Executive,** you will ensure the smooth and timely set up of all partners joining our online booking platforms. Working closely with different departments to troubleshoot issues and provide guidance. Joining a fast-paced workenvironment, you will be expected to resolve cases efficiently whilst managing your own time. We are passionate about what we do - and we want you to be too

They are a super friendly bunch with very big plans both for themselves, the team and the business

**A bit more about the role**:

- Configuration of journeys for all online bookable products including;
- Hotel bookings
- Spa bookings
- Days Out bookings
- Theatre bookings
- Code redemptions
- Collaboration with Production Team to ensure product booking journeys set up is aligned with target product launch schedules
- Support the Onboarding and Integrations Manager in working with Buying and Product Teams to optimise processes used
- Assist Customer Services with issue resolution related to booking system settings
- Creation of training resources for sharing knowledge of all booking system processes across the Team
- Creation of IT requests for system improvements to support efficiency gains, and bugs affecting products

**And now about you**:

- Strong proofing skills and scrupulous attention to detail
- Ability to demonstrate strong written and verbal communication skills
- A keen interest in problem solving
- Excellent analytical skills
- Working knowledge of Office, Word, Excel etc
- Basic knowledge of Photoshop (cropped/basic photo editing) would be good to have, although training can be given
- Strong teamwork ethic, supporting colleagues and giving/receiving help to ensure project success
- Ability to learn quickly, think proactively and confidently build solid working relationships with peers
- Ability to work under pressure, with proven time management and organisational skills
- Ability to analyse complex processes to find opportunities for improvement

**Delivering happiness with their benefits**
- Flexible & Remote working
- 25 days annual leave (excl public holidays), holidays increase by 1 day per year and goes up to a max of 30 days a year (excl public holidays).
- 4 weeks paid sabbatical for every 5 years of work experience.
- Additional leaves linked to Maternity/Paternity etc.
- A generous, company-matched pension scheme.
- Free Private Health Insurance.
- 24/7 EAP & helpline.
- Trained in-house Mental Health First Aiders.
- #Allaboutyou employee wellbeing program, in addition to a host of various wellbeing-related benefits at the office (breakfast/fruit days, games room,a relaxation room etc).
- Charity match funding & up to 6 days volunteering days per year.
- Experience vouchers to treat yourself for every work anniversary that you have with us.
- Lifestyle benefits, shopping perks & freebies through Perkbox.
- Training and development programs.
- Talent referral bonus.