Field Supervisor

6 months ago

Belfast, United Kingdom Conexus Recovery Full time

**Overview**: Conexus Recovery and Field Services is seeking a Doorstep Supervisor to join our team in Northern Ireland. The Doorstep Supervisor will play a pivotal role in overseeing the doorstep team to ensure all visits are conducted within the agreed Service Level Agreement (SLA) timeframe for our clients. Additionally, the role will involve actively participating in field visits as part of the field team.

**What we do**:
At Conexus Recovery, we specialise in debt recovery and doorstep services, operating from our call centre located in Derry/Londonderry. Our comprehensive range of services extends beyond the confines of our call centre to provide clients with tailored doorstep solutions. Here's are some of the doorstep services we offer:
**Doorstep Services**:
Meter Reading Services: Our skilled doorstep team ensures accurate and timely meter readings, facilitating efficient utility billing processes for our clients.

Customer Reconnection Services: We offer direct customer reconnection services, connecting clients seamlessly with our dedicated support teams for swift resolution.

Warrant Services: Our experienced professionals handle warrant services with precision and adherence to legal protocols, ensuring effective resolution for our clients.

Customer Welfare Visits: We prioritise customer welfare through regular doorstep visits, offering support and assistance to address any concerns or issues.

We recognise that each client has unique requirements and challenges. Therefore, we pride ourselves on delivering customised solutions that meet the specific needs and objectives of our clients. At Conexus Recovery, we are committed to delivering excellence in all aspects of our service provision. From doorstep interactions to call centre operations, we strive to exceed client expectations and deliver measurable results.

We adhere strictly to industry regulations and ethical standards, ensuring that all our activities are conducted with integrity and transparency. Clients can trust us to uphold the highest standards of professionalism and compliance.

Conexus Recovery offers clients a comprehensive suite of doorstep services, backed by dedicated support teams, tailored solutions, a commitment to excellence, compliance with regulatory standards, and seamless integration. We are dedicated to helping clients while maintaining the highest standards of professionalism and integrity.

**Responsibilities**:
**Recruitment & Onboarding**:

- Assist in the recruitment process for new doorstep team members, including selection, interviewing, and offering via HR team.
- Collaborate with HR to address background check issues.
- Facilitate the onboarding process, including setting up equipment, stationery, and logins.
- Oversee on-the-job training for new starters, including app and handbook training.
- Sign off all new starters after completing full training and passing Return to Work protocols.

**HR Management**:

- Manage holiday requests and monitor hours worked.
- Conduct expense and quality control investigations.
- Conduct performance 1-2-1 meetings.
- Review call recordings for performance and compliance.

**Support with Visits**:

- Review daily, weekly, and monthly performance of all doorstep staff.
- Ensure all warrants visits are covered within the SLA period.
- Review work allocation to ensure daily visits are completed as per client SLA.
- Oversee reconnection visits, ensuring they are carried out weekly with 2nd visits within the agreed timeframe.
- Support the team to ensure all monthly visits are completed within the agreed timeframe, including covering visits as necessary.
- Identify and address problem areas to ensure visits are conducted within the SLA period.

**Requirements**:

- Proven experience in a supervisory role is a must, preferably within a doorstep or field services environment.
- Strong leadership and interpersonal skills.
- Excellent organisational and time management abilities.
- Ability to work effectively under pressure and meet deadlines.
- Good understanding of recruitment and onboarding processes.
- Familiarity with HR management practices.
- Attention to detail and a proactive approach to problem-solving.
- Driving license and access to a vehicle.

**Benefits**:

- Competitive salary
- Monthly Car allowance
- Private Medical Health Care - Bupa
- Opportunity for bonus (to be confirmed).

**How to Apply**: If you meet the requirements and are interested in joining our dynamic team, please submit your CV and a cover letter detailing your relevant experience and why you would be a good fit for this role.

Pay: From £28,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Supplemental pay types:

- Bonus scheme

**Experience**:

- Supervising experience: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Willingness to travel:

- 100% (required)

Work Location: On the road

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