Bilingual Customer Service Associate

2 weeks ago

Hamilton, United Kingdom BR Recruitment Ltd Full time

**German speaking Customer Service Representative**:

- Based in **South Lanarkshire**

**Working hours: 7.30 am - 3.45 pm or 8 am - 4.15 pm Monday to Friday - Part time Hybrid working after the initial training period (optional)**

Our client, an international market leader, requires a full time **Bi-lingual Customer Service Advisor (German speaking role) **to cover their UK markets. The role will be to proactively manage customer relationships, helping to retain and grow the customer base by providing an efficient and effective range of customer service skills and working on special calling initiatives

**Key Duties & responsibilities**:

- Communicate with customers about their orders, including any delays in delivery, late delivery time frame, return of goods and/or faulty products etc.
- Follow up of payments and reminders - applicable only to Continental Europe.
- Liaise with technical dept to ensure the customer needs are met.
- Liaise with and provide internal support to external sales team and other departments with the company.
- Maintain thorough and accurate customer account records.
- Undertake any other duties thought appropriate to maintain a consistently high standard of work.
- Future requirements for Europe - live chat & web.

**Essential Requirements**:

- Must be fluent in **German **at native level and fluent in English (written & verbal) to business level.
- To be commercially aware and enjoy building rapport with customers.
- Provide an exceptionally high level of customer service.
- Excellent communication, organisational & teamworking skills, willing to do what is expected with a positive attitude.
- Can demonstrate the ability to prioritise, multitask whilst retaining attention to detail and accuracy.
- To be a fast learner, computer literate & proficient in written communication.
- Must be cooperative, agreeable, and sympathetic listener who gets along with others and enjoys being helpful to them.

**Benefits**:
After a qualifying period of 12 months, you will be eligible to participate in the Company’s Ex Gratia Profit Share Scheme.

Healthcare Plan - eligible to join after end of probation period of 3 months

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Free parking
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- office based customer service: 2 years (preferred)

**Language**:

- German (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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