Bilingual Customer Service Representative
5 months ago
**Customer Service Advisor - German speaker**
**Working hours: 7.30 am - 3.45 pm or 8 am - 4.15 pm Monday to Friday**
**Part time Hybrid working optional after the initial training/ probationary period**
**Key Duties & responsibilities**:
- Communicate with customers about their orders, including any delays in delivery, late delivery time frame, return of goods and/or faulty products etc.
- Follow up of payments and reminders - applicable only to Continental Europe.
- Liaise with technical dept to ensure the customer needs are met.
- Liaise with and provide internal support to external sales team and other departments with the company.
- Maintain thorough and accurate customer account records.
- Undertake any other duties thought appropriate to maintain a consistently high standard of work.
- Future requirements for Europe - live chat & web.
**Essential Requirements**:
- Must be fluent in German at native level and fluent in English (written & verbal) to business level.
- To be commercially aware and enjoy building rapport with customers.
- Provide an exceptionally high level of customer service.
- Excellent communication, organisational & teamworking skills, willing to do what is expected with a positive attitude.
- Can demonstrate the ability to prioritise, multitask whilst retaining attention to detail and accuracy.
- To be a fast learner, computer literate & proficient in written communication.
- Must be cooperative, agreeable, and sympathetic listener who gets along with others and enjoys being helpful to them.
**Benefits**:
Competitive salary
After a qualifying period of 12 months, you will be eligible to participate in the Company’s Ex Gratia Profit Share Scheme.
Healthcare Plan - eligible to join after end of probation period of 6 months
25 days holidays plus statutory holidays
**Job Types**: Full-time, Permanent
**Job Types**: Full-time, Permanent
Pay: £25,000.00-£26,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Experience**:
- office based customer service: 2 years (preferred)
**Language**:
- German (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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