Customer Service Advisor
7 months ago
Job Advert
NFU Mutual’s Middlewich Agency are currently recruiting for an office-based Customer Service Advisor to join our dynamic team. This exciting role involves supporting our customers with their insurance needs and contributing to the growth of the business with an emphasis on career progression.
**The role**:
- With proactive enthusiasm, you’ll handle general enquiries, policy alterations, sales tasks and admin.
- Using your strong interpersonal skills, you’ll cultivate strong and lasting relationships with customers, Agency members, and NFU Mutual staff, and be able to identify and pursue appropriate cross selling opportunities for both new and existing clients.
- With a commitment to excellence and career development, you’ll be consistently updating your knowledge and skills in NFU Mutual general insurance products to acquire relevant licenses to maintain professional and compliant operations in line with NFUM, T&C scheme, and regulatory standards.
**Our commitment to you**:
- 25 days leave plus bank holidays (rising to 28 with 5 years’ service).
- Professional, hardworking yet friendly and supportive work environment.
- Investment in personal development to progress your career within the business.
- Free Parking.
**Who we’re looking for**:
- Someone who can demonstrate they have the drive and enthusiasm to provide a fantastic customer service to our existing and future customers.
- Honesty, integrity, due skill, care and diligence are vital.
- Great interpersonal skills and relationship building abilities.
- Someone who enjoys working in a busy team yet is happy and capable to work independently too.
- Experience of consistently delivering high quality sales and customer service.
This role is 100% office based, to ensure a quality service provision and a happy connected team. Our office hours are Monday-Friday, 9am-5pm with a one hour unpaid lunch break.
**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.**:
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