Customer Service Executive

8 months ago


Middlewich, United Kingdom InHealth Intelligence Full time

**Role**:Customer Service Executive

**Salary**: £22,308 OTE £30,000

**Location**:Middlewich

**Introduction**:
Our Targeted Lung Health Check (TLHC) program aims to identify lung cancer at its earliest stages, often before patients experience symptoms. This complimentary program is open to individuals aged 55-74 with a history of smoking. Through telephone screening, we assess our patients' risk of developing lung cancer. Utilizing our advanced systems, we can pinpoint those at risk and, when necessary, schedule them for a CT scan to provide peace of mind or enable early detection.

**What you will do**:
As a Customer Service Executive, your role involves reaching out to our patients, conducting thorough telephone screenings, and, as needed, coordinating appointments at conveniently located clinics for meetings with our dedicated Lung Health Nurses.

We are seeking Customer Service Executives who are not only passionate and driven but also possess the creativity to contribute to shaping the future of our services, making them the best in the country for the patients we serve.

**Duties**:

- Arrange and undertake telephone triage appointments to establish risk scores and eligibility for further appointments.
- Ensure that patients are provided appointment dates/times suited to their needs.
- Receive and handle inbound calls from patients looking to book or amend appointments
- Contact new patients to remind them of their appointments.
- Escalate any issues as and when they arise.
- Maintain accurate data on internal systems for reporting purposes.
- Maintain and ensure observation of robust quality assurance measures to meet national standards.
- Respond to patient queries regarding the Lung Health Check process and their outcome.

**What people see in you**:

- Be experienced in dealing with customers and/or patients
- Educated to GCSE or equivalent Qualifications and or training/experience in Patient Care
- Understand the importance of patient confidentiality and be aware of data protection
- Have excellent verbal and written communication skills
- Have a keen eye for detail with relation to data administration

**What's in it for you?**

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more

In addition to this, we also offer:

- 25 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Monthly award programme and online peer-to-peer recognition
- Refer a friend bonus
- Discounts on InHealth’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid-for professional memberships and more

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

**Who are InHealth?**

InHealth Intelligence is part of the InHealth Group which is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues. InHealth Intelligence is a leading provider of bespoke software, analytics, and managed solutions to the NHS as well as major provider of the DES (Diabetic Eye Screening) Service and CHIS (Childs Health Immunisation Services) under NHS contract.

Pay: £22,308.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
- Work from home

Supplemental pay types:

- Bonus scheme

Work Location: In person



  • Middlewich, United Kingdom InHealth Group Full time

    **Role**: Customer Service Executive Salary: £22,308 OTE £30,000 Location: Middlewich Introduction: Our Targeted Lung Health Check (TLHC) program aims to identify lung cancer at its earliest stages, often before patients experience symptoms. This complimentary program is open to individuals aged 55-74 with a history of smoking. Through telephone screening,...

  • Leasing Executive

    2 weeks ago


    Middlewich, United Kingdom Perfect Placement Uk Ltd Full time

    **Car Leasing Executive** An exciting opportunity for a Leasing Executive within the Middlewich area has arisen for our Motor Trade Client. Working within a vehicle leasing business, the successful Car Leasing Executive will be representing a Automotive Brand and will be well versed in providing exceptional levels of customer service. **Duties as a Car...


  • Middlewich, United Kingdom Gibson Hollyhomes Full time

    **Customer Service Advisor** **Middlewich, CW10** **£10.25 per hour** We are currently working in partnership with Pentagon Play, the UK’s number 1 specialist in school and nursey playground equipment. They were recently voted 14th in The Sunday Times’ Top 100 company Small Companies to Work For in 2020. This job is based form their office in...


  • Middlewich, United Kingdom S4 Personnel Limited Full time

    **Ref: 1731** **Job: Customer Service Advisor** **Location: Middlewich** **Hourly Pay: £10.18 - £10.42 (to rise to £10.94 after 12 weeks)** **Length of Assignment: Temporary to Permanent** A lovely customer care role, working in a team committed to delivering excellent customer service in a customer focused and friendly environment. If you are a...


  • Middlewich, United Kingdom NFU Mutual Bury Full time

    Job Advert NFU Mutual’s Middlewich Agency are currently recruiting for an office-based Customer Service Advisor to join our dynamic team. This exciting role involves supporting our customers with their insurance needs and contributing to the growth of the business with an emphasis on career progression. **The role**: - With proactive enthusiasm,...


  • Middlewich, United Kingdom iRecruitment LTD Full time

    We are working with a major client based in Middlewich who are looking to recruit a customer service advisor to join their current operation. You will be: - Working 8am until 4pm Monday to Friday - Dealing with customers over the phone - Responding to customers contact over social media and via web chat The ideal person will: - Have the ability to work...


  • Middlewich, United Kingdom Gibson Hollyhomes Full time

    **Customer Service Advisor** **Middlewich, Cheshire** **£10.25 per hour** We are currently working in partnership with Pentagon Play, the UK’s number 1 specialist in school and nursey playground equipment and recently voted 14th in The Sunday Times’ Top 100 company Small Companies to Work For in 2020. Based in Middlewich, they are looking for a...


  • Middlewich, United Kingdom InHealth Group Full time

    **Role**: Customer Service Advisor Salary: 21,335 OTE 30,000 Location: Middlewich Introduction: Our Targeted Lung Health Check (TLHC) program aims to identify lung cancer at its earliest stages, often before patients experience symptoms. This complimentary program is open to individuals aged 55-74 with a history of smoking. Through telephone screening, we...


  • Middlewich, United Kingdom InHealth Group Full time

    **Role**: Customer Service Advisor Location: Middlewich Salary: 21,335 This is a Full-Time position of 37.5 hours per week paying 21,335. InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the...


  • Middlewich, United Kingdom InHealth Group Full time

    **Role**: Customer Service Advisor Salary: 21,335 Location: Middlewich What you will do: Targeted Lung Health Check (TLHC) pilots are a new area for the NHS and InHealth making it an exciting time to be involved. InHealth currently support the NHS with software, bookings, triage service and mobile CT scanning. We need someone who has the passion and drive to...


  • Middlewich, Cheshire East, United Kingdom Starbucks Full time

    Role OverviewWe are seeking a highly motivated Shift Supervisor to join our team in Middlewich.This is a part-time position with 24 hours available per week. The hourly rate is £12.25 and includes a quarterly bonus incentive scheme.Job Description: As a Shift Supervisor, you will be responsible for leading a team of baristas and ensuring excellent customer...

  • Customer Service Lead

    4 weeks ago


    Middlewich, Cheshire East, United Kingdom Starbucks Full time

    About the RoleWe are seeking an experienced and motivated Store Operations Manager to lead our team at Starbucks in Middlewich, Cheshire.This role involves overseeing store operations, including opening and closing procedures, stock management, and cash handling. The ideal candidate will have strong leadership skills and be able to work effectively in a...


  • Middlewich, United Kingdom InHealth Intelligence Full time

    **Role**:Customer Service Advisor **Salary**: £21,335 OTE £30,000 **Location**:Middlewich **Introduction**: Our Targeted Lung Health Check (TLHC) program aims to identify lung cancer at its earliest stages, often before patients experience symptoms. This complimentary program is open to individuals aged 55-74 with a history of smoking. Through telephone...


  • Middlewich, United Kingdom Intro Personnel Permanent Recruitment Full time

    Reporting to the Client Relationship Manager, this exciting role will involve the supervision and support of a small, busy customer service team. **CUSTOMER SERVICE TEAM LEADER** **MIDDLEWICH AREA** **FULL TIME PERMANENT** **£26-£28K DOE** **THE ROLE** - Supervision of customer service team, providing guidance and support wherever possible - Dealing...

  • Sales Executive

    2 weeks ago


    Middlewich, United Kingdom Reed Sales Full time

    **Sales Executive Cheshire - up to £35k (negotiable) plus company car and commission** This is an amazing opportunity to join a well-established family business based in the heart of Cheshire, as their brand new B2B Sales Executive. With an impressive list of loyal clients including well know national retailers, the future of the businessis very positive...


  • Middlewich, United Kingdom InHealth Group Full time

    InHealth sees more than 4 million patients each year and our Customer Service Teams are focused on providing direct access and support to all of our patients. Our Team Leaders are a vital part of the InHealth team. In your role as Team Leader, your skills and expertise will provide leadership so that we deliver a high-quality, patient-focused service at all...


  • Middlewich, United Kingdom Saint-Gobain Full time

    Customer Service Advisor - Yard with Sales - Middlewich At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you're passionate about working with people, you're able to put your customer first, and you want to...


  • Middlewich, United Kingdom House of Fashion Associates Ltd Full time

    GLOBAL FASHION BRAND **Roles and Responsibilities** Delivering a high level of customer satisfaction in response to customer issues such as chasing orders, chasing refunds and querying elements of the brands shopping journey. Achievement of internal quality expectations on customer interactions. Working to and achieving productivity targets on the number...


  • Middlewich, Cheshire East, United Kingdom Silver Arrow Full time

    About UsSilver Arrow is a leading transport and logistics group based in Middlewich. We are committed to providing exceptional service to our clients and are seeking a talented Executive Sales Professional to join our team.Your Key Responsibilities:Building and maintaining strong relationships with existing clientsDeveloping and implementing sales strategies...


  • Middlewich, Cheshire East, United Kingdom Chartwells Full time

    Responsibilities:Prepare delicious food to the highest standardsSupervise culinary and catering teams to ensure impeccable food and customer serviceCommunicate with line managers to monitor KPIs and targetsRepresent Compass Group UK&I and maintain a positive brand imageLiaise between customers and culinary and service teams to exceed expectationsSupport and...