Customer Support Executive

5 months ago

London, United Kingdom Log my Care Full time

**About us**:
Log my Care is one of the fastest-growing Care Software start-ups in the UK, having quadrupled its customer base since 2020. Our mission is to digitise the social care sector (care homes and home care agencies) and help hundreds of thousands of carers to provide a better quality of care to the UK’s most vulnerable people. The sector is over 60% analogue and paper-based, losing out on the many benefits technology can bring. We’re passionate about changing this with our awesome mobile App and Web-based tools that make delivering care far, far easier for hard-working carers.

**The role**:
We are looking for a passionate and organised Customer Support Executive to join our ambitious team here at Log my Care. Reporting to Alex our Head of Customer Success, you will:

- Become a Log my Care expert; including all operational aspects of the product, the care sector, our customers and our values.
- Put yourself in the customer’s shoes to understand the challenges and issues they occasionally face using Log my Care. Patience and empathy are key to this position.
- Maintain and optimise our internal and client-facing knowledge bases.
- Maintain and optimise support-related processes by collaborating with the wider Customer Success Team.
- Share product ideas and customer insights with the Product Team.
- Support customers with their enquiries via support channels.
- Develop engaging training videos and host live webinars.
- Organise and provide training for both customers and the rest of the Log my Care team.
- Work closely with the product team to assess bugs, identify recurring issues, and analyse trends
- Proactively identify customer needs so they can fully feed into our product roadmap.
- Collaborate with cross-functional teams to identify training needs and align content with department objectives.

**Salary range**:
30K - 32K

**Your experience**:

- You have 2-3 years of SaaS experience.
- You have experience using live chat support systems (Intercom and/or Zendesk) and other CRMs (Hubspot, SalesForce, Freshdesk).
- You are comfortable with a start-up environment, and agile frameworks and able to prioritise and manage multiple tasks.
- You want to work and grow in Customer Success and innovative technologies.
- You're a super-organised and enthusiastic people-person, eager to deliver exceptional service to our Log my Care customers.
- You have strong interpersonal and communication skills (phone and in writing).
- You take a logical and organised approach to problem-solving.
- You are a team player who likes to be engaged with peers to achieve results
- You are empathetic and solution-driven.

**The Interview process**:

- Exploratory call with Olivia (People Manager) [30 min]
- Interview with Owen (Support Executive) and Flaka (Sr. CSE) who'll do a deep dive into your skills and experience [45 mins]
- An in-person task with Alex our Head of Customer Success (the hiring manager) along with a couple of the members of the team [45 min]
- Final interview with Sam (Co-founder & CEO) to discuss what you might bring to the role and how you might embody our values at LmC [15 minutes]

**Our Benefits**:
We offer exceptional benefits and invest massively in our team's happiness, well-being, and growth:

- Become part of a close-knit team making a huge impact on digital health technology to change the lives of thousands of people. We’re currently a team of 35
- Hybrid working - we have a mixed model of office and home working. We work from our fancy Holborn offices on Wednesdays and Fridays and then the other 3 days from home.
- Base holiday - 25 days (+ bank holidays) and one extra day for every work anniversary.
- Remote working For up to 4 weeks per year, you can choose to be fully away from the office.
- L&D budget - growth is key. You’ll get a budget of £500 to go towards books, courses, conferences, workshops, or coaching of your choice.
- Private Health Insurance via AXA health insurance from day 1.
- Income protection insurance.
- Access to next-day mental health services via Spill.
- Enhanced parental leave (maternity/adoption/paternity).
- Flexible working options - we know that everyone has a life beyond work. So, we’re happy to talk about shifting start times to reduced hours. Whatever helps you to bring your best self to the table.
- Dog-friendly Office
- Company cycle-to-work scheme - big discounts and spread the cost of a new bike.
- Regular company socials and team lunches

**D&I Statement**:
Log My Care is committed to being an inclusive and diverse place to work. The excellent work produced by our team would not be possible without bringing together all of the different backgrounds, experiences and skills that our team has. We treat every employee equally, and fairly regardless of age, disability, gender, marital status, race, religion, or sexual orientation. It is vitally important that each of our team members feels confident, comfortable, and empowered.

  • Business Development and Customer Support Specialist

    1 day ago

    London, Greater London, United Kingdom Space Executive Full time

    At Space Executive, we are seeking an experienced Business Development and Customer Support Specialist to join our FinTech team.About the RoleWe are looking for a highly skilled professional with 3+ years of experience in Customer Success or Account Management, preferably in SaaS or Financial Services.The ideal candidate will have strong presentation and...

  • Customer Support Executive

    5 months ago

    London, United Kingdom The Opportunity Hub UK Full time

    Are you learning to be a Web developer and are a customer service superstar looking for an opportunity to shine? Look no further! The Opportunity Hub UK is excited to announce that we are currently recruiting for a Customer Support Executive to join one of the fastest growing PropTech companies in the UK. **Company Overview**: Our client is a SaaS business...

  • Customer Support Executive

    5 months ago

    London, United Kingdom Give A Grad A Go Full time

    A competitive starting salary of £25,000 - Work alongside experts in the field - Monthly socials and team outings **Company profile - FashionTech Brand** In this graduate Customer Support Executive job in Central London, you will be joining a fast-growing brand that uses science and technology to make the future of clothing happen faster. In every industry...

  • Customer Support Executive

    5 days ago

    London, United Kingdom CRS Full time

    Customer Support Executive Hybrid working- 2 days a week in Londoncirca £28K basic salaryDo you want to join an established and exciting fintech player with significant growth plans?My client is a retail finance platform and credit brokerage providing services to UK merchants and lenders to enable them to offer point of sales finance as a payment option...

  • Executive Support Officer

    3 weeks ago

    London, Greater London, United Kingdom Victim Support Full time

    Executive Support Officer - Chief Executive AssistantWe are seeking an experienced Executive Support Officer to provide high-level administrative support to our Chief Executive. This role will involve managing the Chief Executive's diary, arranging meetings, and providing secretarial support.The ideal candidate will have excellent organisational skills,...

  • Customer Support Executive

    4 days ago

    London, United Kingdom CRS Full time

    Customer Support Executive Hybrid working- 2 days a week in Londoncirca £28K basic salaryDo you want to join an established and exciting fintech player with significant growth plans?My client is a retail finance platform and credit brokerage providing services to UK merchants and lenders to enable them to offer point of sales finance as a payment option...

  • Executive Support Officer

    3 weeks ago

    Greater London, United Kingdom Victim Support Full time

    Executive Support Officer We have an exciting new opportunity for an Executive Support Officer to support our Chief Executive. This new Executive Support Officer post will play a key role in delivering the Chief Executive's day-to-day tasks as well as being a key part in new projects and research.  This role is full time working 37.5 hours per week...

  • Customer Support Executive

    6 hours ago

    London, United Kingdom Tiger Recruitment Full time

    Customer Support Executive We are looking for an experienced and customer-support executive to assist our client, a fast-paced fin-tech. This role will see you working with a fast-paced team offering support to clients over email and phone. This role is ideal for someone with exceptional customer service skills and enjoy working in a team environment. We...

  • Customer Support Executive

    4 days ago

    London Area, United Kingdom CRS Full time

    Customer Support Executive Hybrid working- 2 days a week in Londoncirca £28K basic salaryDo you want to join an established and exciting fintech player with significant growth plans?My client is a retail finance platform and credit brokerage providing services to UK merchants and lenders to enable them to offer point of sales finance as a payment option...

  • Customer Support Executive

    4 days ago

    London Area, United Kingdom CRS Full time

    Customer Support Executive Hybrid working- 2 days a week in Londoncirca £28K basic salaryDo you want to join an established and exciting fintech player with significant growth plans?My client is a retail finance platform and credit brokerage providing services to UK merchants and lenders to enable them to offer point of sales finance as a payment option...

  • Support Officer for Chief Executive

    2 weeks ago

    London, Greater London, United Kingdom Victim Support Full time

    At Victim Support, we are seeking an exceptional Executive Support Officer to provide high-quality administrative support to our Chief Executive.This is a fantastic opportunity for a skilled and motivated individual to make a real difference in the lives of victims and their families.We are looking for someone with excellent organisational skills, strong...

  • Executive Support Officer

    2 weeks ago

    London, Greater London, United Kingdom Victim Support Full time

    Job Summary:We are seeking an experienced Executive Support Officer to provide administrative support to our Chief Executive. The successful candidate will be responsible for managing the CEO's diary, arranging meetings, and providing secretarial support.About the Role:This is a home-based role with regular travel to our London office and other locations as...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Support Executive

    5 months ago

    London, United Kingdom Aimée Willow Connex Full time

    Customer Support Executive Support London The Role Key Skills - Customer focused mindset - Sociable with a desire to work in a company with a great culture - Comfortable with Microsoft excel - Sociable, with a desire to work in a company with a great culture. - Not afraid of a challenge, rather, you are looking for one! Why join us? We are an equal...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Support Executive

    2 months ago

    London, United Kingdom TM Group Full time

    Lawtech Software Group is seeking a motivated and customer-focused individual to join our team as a Customer Support Executive. This entry-level position is crucial in delivering exceptional support to law firms and end-users by resolving a wide range of inquiries and technical issues. As the first point of contact for our customers, you will play a key role...