E-rs Patient Access Officer

4 weeks ago


London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

The role of the e-RS administrator will be to provide a robust and professional service for patients and health professionals.

The e-RS administrator will also develop his/her knowledge base to lead and manage specific e-RS worklist tasks.

Where appropriate, and practical, the post holder will also support other projects or pieces of work associated with modernising service delivery.

We are pleased to announce that we are recruiting for an e-RS Administrator within the e-RS Team on a 12 month fixed term contract.

An exciting opportunity to become a key member of the e-RS team - we are an extremely busy department but a very friendly and inclusive place to work.

We are looking for a dedicated and enthusiastic individual with excellent attention to detail and customer service skills. Ability to prioritise their own workload as well as good knowledge of e-RS will be needed for this role.

**The key focus for the e-RS administrator will be to**:
To manage and escalate Advice and Guidance (A&G).

Support and guide patients along all administrative aspects of their pathway through the hospital.

Develop and maintain strong relationships with speciality teams to ensure the specific needs of their patients are met.

Provide professional, welcoming and high quality services for patients and health professionals whether that is via the call-centre, in writing, web-access and any other new technology.

We are looking for an enthusiastic e-Referrals Service (e-RS) administrator to join our busy but friendly team. This is an exciting role where no two days will be the same.

As a support service, the team consists of 6 WTE A&C staffs and does not include any clinical staff.

We are pleased to announce that we are recruiting for an e-RS Administrator within the e-RS Team.

This is an exciting opportunity to become a key member of the e-RS team - we are an extremely busy department but a very friendly and inclusive place to work.

We are looking for a dedicated and enthusiastic individual with excellent attention to detail and customer service skills. Ability to prioritise their own workload as well as good knowledge of e-RS will be needed for this role.



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