Customer Services Officer

1 month ago


Kingston upon Hull, United Kingdom Hull City Council Full time

Reference
- HUL/23/0418

**Full Time Equivalent Salary (based on a 37 hour working week)**
- £25409 - £27852
- Occupational group
- Customer Services
- Job term
- Full Time
- Appointment type
- Permanent
- Hours
- 37
- Division
- Legal Services & Partnerships - Directorate
- Closing Date
- 25 July 2023
- Proposed Shortlisting Date
- 27 July 2023
- Proposed Interview Date
- 08 August 2023
- Place of work
- Wilson Centre, Hull HU1 2AG
- For an informal discussion please contact
- Michelle Hazelwood / Angeline Evans
- Contact telephone
- 01482 612186

As a Customer Service Officer - People and Process you will provide operational support to those delivering front line customer service.

The role involves working with other service areas to improve and support how services are delivered.

The Customer Experience Team play an integral part in the emphasis on improving our online offer for customers. A key part of this role is to create, deliver and govern online services.

This role is essential in providing digital content and supporting service areas in the development and improvement of self-service functions for customers.

A crucial task involved within this role is the creation and maintenance of online forms and customer accounts for use by staff and customers.

You would be expected to deliver system training both face to face and remotely to those staff who are providing the front-line service provision.

We are seeking to appoint two Customer Service Officers with experience of building and maintaining web related content and an ability to provide advice regarding digital solutions.

**Benefits of working for Hull City Council - Working for hull city council**

**Why Hull is a great place to live and work - Working for hull city council**

We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Hull City Council embraces the principles of WorkSmart and this post has been identified as a suitable role. WorkSmart principles create opportunities facilitating a combination of working in the office, adhoc homeworking, or working from various locations, therefore being flexible about where/ how you carry out your role, the specific opportunities available will be discussed at interview.



  • Kingston upon Hull, United Kingdom Sanctuary Full time

    Location: Hull, Yorkshire and Humberside, GB, HU2 8DT- Department: Customer Services- Operation: Sanctuary Property Services- Closing Date: 12/05/2024- Salary: £27,118 - £28,546 / year- Requisition: 218177Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a...


  • Kingston upon Hull, United Kingdom Sanctuary Full time

    Location: Hull, Yorkshire and Humberside, GB, HU2 8DT- Department: Customer Services- Operation: Sanctuary Housing- Closing Date: 03/12/2023- Salary: £25218 - £26546 / year- Requisition: 214411Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real...


  • Kingston upon Hull, United Kingdom Head-On Renewables Ltd Full time

    Head On Renewables Ltd is a Hull based Solar and Electric Vehicle Charger installer since 2017 and we are looking to recruit an experienced office administrator to help grow our expanding business. We are looking for someone who is highly organised, excellent with IT (Excel, Google. Sage and Paperclip), has first-class interpersonal skills and is...

  • Customer Service

    2 weeks ago


    Kingston upon Hull, United Kingdom Search Consultancy Full time

    Customer Service Administrator Hull City Centre £21,000 + monthly bonuses + £1000 welcome bonus! Monday to Friday 9am - 5.30pm Want to leave the hospitality and retail industries? Do you want to work in an office or contact centre environment? Passionate about launching a career? This is the job for you if you're a barista, sales assistant, bartender,...


  • Kingston upon Hull, United Kingdom Hull Business Training Centre Full time

    As a Customer Service Apprentice you will have to be a great team player with strong IT and customer service skills who are able to problem solve efficiently. At Vizion Network We have a great office atmosphere and a busy, modern office based at The Deep Business Centre with awesome views! We are looking to inspire change both within ourselves and the...


  • Kingston upon Hull, United Kingdom Post Office Part time

    Summary Salary: £15.07 per hour Contract Type: Permanent Hours: 25 per week Location: Bransholme Closing Date: 22/05/2024 Please note, if successful in this role your contractual job title will be Customer Services Consultant What to expect As a Customer Services Consultant you will join us on our journey to WOW customers and you will undertake a truly...


  • Kingston upon Hull, United Kingdom Sanctuary Full time

    Location: Hull, Yorkshire and Humberside, GB, HU2 8DT- Department: Customer Services- Operation: Sanctuary Housing- Closing Date: 07/09/2023- Salary: £27493 - £28940 / year- Requisition: 212654Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real...


  • Kingston upon Hull, United Kingdom Amazon UK Services Ltd. Full time

    **What skills and qualifications do you need?** - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools - Previous experience, or an interest to work, in customer service - Ability to effectively prioritize work time to ensure efficiency - 'A’ Level...


  • Kingston upon Hull, United Kingdom Brook Street Full time

    **Job Title: Customer Service Advisors** **Location: Hull, HU5** **Salary: £21,339 per annum** **Hours: Monday to Friday (Office Hours)** **1 in 3 Weekend Working on a Rota Basis** **About the Client**: We're hiring for Customer Service Advisors on behalf of our client. Our client believes in their staff and in their continuous personal development as...


  • Kingston upon Hull, United Kingdom Office Angels Full time

    Job Title: Sales and Customer Service Coordinator Location: West Hull Remuneration: £25,000 per year + discretionary Christmas bonus On-site parking Working Hours: 9am - 5pm and early finish Friday Permanent, Full Time, Office Based (No Hybrid/Remote option) Join our client's small family-owned business and become part of a great team! Our client,...


  • Kingston upon Hull, United Kingdom Countrywise Water Coolers Ltd Full time

    **Sales** - Follow up Quotations - Send Contracts won via Docusign **Customer Service** - Dealing with enquiries/queries from existing customers - Inputting customer orders onto Prowat (bespoke software) - Updating customer details on Prowat where necessary - Ensuring the customer is satisfied with the service **Daily** - Small amount of filing - Organise...


  • Kingston upon Hull, United Kingdom Adecco Full time

    **Customer Service Advisor** **Willerby** **Full time 37.5 hours per week** **Office based** **£10.45 per hour** **Free Onsite parking** Adecco are currently recruiting for experienced Customer Service Advisors to join a professional and vibrant patient care contact centre team in one of the UK's leading independent private health care organisations...


  • Kingston upon Hull, United Kingdom Office Angels Full time

    Job Title: Sales and Customer Service Coordinator Location: West Hull Remuneration: £25,000 per year + discretionary Christmas bonus On-site parking Working Hours: 9am - 5pm and early finish Friday Permanent, Full Time, Office Based (No Hybrid/Remote option) Join our client's small family-owned business and become part of a great team! Our client, a...


  • Kingston upon Hull, United Kingdom Edwards & Pearce Full time

    Customer Service Executive Salary £21,339.49 Location: Hull THE ROLE: Booking in service visits for customers Trouble shooting on the phone to assist the customer Registering new customers details Working closely with internal departments including engineering and the technical team Working hours 8am - 5pm or 9am - 6pm You will be required to work one...

  • Customer Services

    3 days ago


    Kingston upon Hull, United Kingdom John Roe Motors Sales Ltd Full time

    **Company**: John Roe Group Limited **Job Title**: Customer Services Are you ready to join an award winning Toyota and Lexus retailer? **About us**: At John Roe Group we are professional, rewarding, customer-centric, and our goal is to help you achieve your impossible! Our Core Values are based on customer focus, positivity, a drive to be Number 1,...

  • Customer Services

    4 hours ago


    Kingston upon Hull, United Kingdom John Roe Motors Sales Ltd Full time

    **Company**: John Roe Group Limited **Job Title**: Customer Services Are you ready to join an award winning Toyota and Lexus retailer? **About us**: At John Roe Group we are professional, rewarding, customer-centric, and our goal is to help you achieve your impossible! Our Core Values are based on customer focus, positivity, a drive to be Number 1,...


  • Kingston upon Hull, United Kingdom Hull City Council Full time

    Reference - HUL/24/0277 **Full Time Equivalent Salary (based on a 37 hour working week)** - £22737 - £26873 Occupational group - Customer Services - Job term - Full Time - Appointment type - Permanent - Hours - 37 - Division - Legal Services & Partnerships - Directorate - Closing Date - 21 May 2024 - Proposed Shortlisting Date - 24 May 2024 - Proposed...


  • Kingston upon Hull, United Kingdom Spectrum Full time

    **Key Responsibilities**: - Provide excellent customer service to customers and handling of enquiries. - Direct calls to the appropriate departments or individuals. - Maintain clear and concise communication regarding ticket status. - Assist with various paperwork tasks, including manual documentation. - Ensure accuracy and completeness of paperwork. -...


  • Kingston upon Hull, United Kingdom Barclays Bank PLC Full time

    Customer Service Advisor HullSalary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefitsShift - 35hrs per...

  • Customer Service

    4 weeks ago


    Kingston upon Hull, United Kingdom Steadyschoolwear Full time

    **An exciting opportunity has arisen for a Customer Service and Admin Apprentice to join the team at SteadySchoolWear.** If you enjoy working with customers and want to work for a family-run, local business. Then this role could be for you. As a Customer Service and Admin Apprentice you will be responsible for a wide range of activities such as using...