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Customer Service Representative
4 months ago
**Sales**
- Follow up Quotations
- Send Contracts won via Docusign
**Customer Service**
- Dealing with enquiries/queries from existing customers
- Inputting customer orders onto Prowat (bespoke software)
- Updating customer details on Prowat where necessary
- Ensuring the customer is satisfied with the service
**Daily**
- Small amount of filing
- Organise the orders generated for between 3 - 4 drivers per day, creating an efficient route for them using Prowat
- Upload the deliveries completed the day before by the drivers
- Check their handheld confirmations are correct
- Record total number of bottles, coolers swapped, sanitised, cups delivered by each driver
- Print and check the vehicle tracker for each driver
- Deal with enquiries, queries, orders
- Ordering cooler replacements or new machines with the sanitisation room
- Liaise with office manager and 2 other sales desks with any changes
- Liaise with drivers completing your round where necessary
- Assist with other members of staff
**Skills Required**:
- Competent on Microsoft Mail, Excel and Word
- Customer service skills
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£25,500.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 19/04/2024
Expected start date: 15/04/2024
