Reception Supervisor

3 weeks ago

WestcliffonSea, United Kingdom Mid and South Essex NHS Foundation Trust Full time

We are looking for a Receptionist Supervisor to join our friendly team on the Breast unit at Southend Hospital. This role is on a permanent full-time basis.

You will take responsibility for providing an effective and efficient reception service for The Breast Service. Leading the reception team, including the administration of the partial booking service for the surgical specialities including radiological procedures and appointments.

To arrange all radiological procedures such as mammograms, ultrasounds, guidewires, stereo biopsies, Vacora biopsies and collating all the relevant x-ray films to support this.

To keep the Guidewire notice board up to date with the current and future procedures booked and ensuring that the Radiologists board is kept up to date with the duplicate information. This also includes inputting and printing from the system

To book all private patient procedures, contacting the patients to inform them of their appointment, and collating all previous x-rays to support.

To ensure receipt of all relevant patient insurance details on arrival of patients and submit relevant forms to Finance Department with a copy to the Radiologist.

To co-ordinate staff rotas and liaise with Staff Clerical Bank Dept. to arrange clerical and reception cover in times of annual leave and sickness.

To make sure that the monthly salary returns are all completed correctly and on time.

To deal with any staff issues arising promptly and effectively.

To participate in recruitment and selection exercises as required.

Mid and South Essex NHS Foundation Trust is now one of the largest trusts in the country, serving a population of 1.2 million people. Our newly formed Trust, comprising acute hospital sites at Broomfield in Chelmsford, Basildon and Southend, is determined to provide the best health services for its local population. We are a well-led, high-performing and innovative organisation working in the best interests of the people we serve.

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities. Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.

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