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Reception Supervisor

4 months ago

Bigbury on Sea, United Kingdom Profile Resourcing Limited Full time
Reception Supervisor
Salary: £26,500 (40 hours per week)
Location: Burgh Island Live-in accommodation is available, subject to availability. (This starts at £25.00 per week in a shared room)
Want to work at one of the most magnificent hotels in Devon.
This hotel is an iconic landmark and retreat, positioned on a wildly beautiful and secluded tidal Burgh Island are looking for a Reception Supervisor.
You will be responsible for the day-to-day supervision of all reception staff when the reception manager is not on duty. Making sure all tasks are completed by following necessary procedures and report to the reception manager if necessary.
Requirements for role:
* Deal with general telephone queries, voicemails, and emails.
* Manage check in and out processes.
* Make sure all allergies are noted.
* Prepare daily reports.
* Manage guests’ payments.
* Report maintenance items to maintenance.
* Ensure radio system is working.
* Always ensure guest satisfaction.
* Manage the day-to-day smooth running of reception.
* Provide a task list to the team.
Health and Safety:
* To be constantly vigilant in respect of Health & Safety issues and report risks
* Attends all fire, health and safety training as requested.
* Immediately report any suspicious incidents
* Is mindful of GDPR and confidentiality with regards to guest & employee personal data
* Undertakes other duties from time to time as may be required.
On top of a competitive salary, we offer an excellent benefits package which includes.
- Employee Assistance Programme
- Service Charge - Equal share pro-rated according to contracted hours.
- Bonus Scheme – Eligible after successful completion of 3-month probation period
- Pension
- Meals on duty provided (Brunch and Dinner)
- Accommodation – Subject to availability
- Staff shopping system for those in accommodation with a local convenience store.
- Discounted rates with the local taxi company
- Apprenticeships via HIT Training available
- WSET courses available
- 50% Employee Discount on Food
- 25% Employee Discount on beer, wine, and soft drinks
- 1 Free night B&B in any Inn-Telligence managed property after 1 year employment
- 2 Free nights B&B in any Inn-Telligence managed property after 2 or more years employment
- Free use of hotel paddleboards and kayaks (subject to availability)