Customer Services Administrator
5 days ago
**Job Purpose**:
To manage customer orders and enquiries in a professional and effective manner and in accordance with established standards and procedures. Building strong rapports with external and internal customers, you will strive to exceed expectations, and proactively identify more effective ways of working, representing Schueco’s best interest.
**Key Tasks and Responsibilities**:
- Input and manage customer orders within distribution deadlines using the AEP and SAP systems
- Manage customer queries (product/delivery/availability/shortages etc.) and account queries by obtaining and evaluating all relevant information
- Identify and resolve customer issues. Recommend process improvements
- Invoice and credit customers for goods within specified time limits, making use of SAP periodic reports
- Co-ordinate and progress orders and advise customers/ Business Development Managers of order status
- Liaise with Credit Control in support of a coordinated smooth running of accounts
- Maintain an organised up-to-date administration system to ensure efficient query resolution
- Liaise with Logistic Service Centre on the closure of customer complaints
- Run reports for customers, as required
- Work closely with Commercial Team to achieve best results for customers and Schueco
- Attend periodic customer review meetings
- Maintain solid customer relationships by handling questions and concerns with speed and professionalism
- Communicate and coordinate with internal departments
- Provide feedback on the efficiency of the customer service processes and make recommendations for improvement
**Essential Skills/Experience**:
- Proven sales administration experience
- Customer-centric with positive outlook and attitude
- Attention to detail and accuracy
- Advanced user or MS Office packages (Word, Excel)
- Good interpersonal and communication skills
- Ability to prioritise and work in accordance with set processes and SLAs
- Ability to work effectively under pressure
- Proactive and well-organised
**Desirable Skills/Experience**
- Problem analysis and problem-solving
- SAP knowledge
**Supporting information**
- Right to work in UK
- Lives within daily commuting distance of Milton Keynes
- Although the role is based at the Schueco Milton Keynes office, there may be a requirement to travel for customer meetings
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
**Experience**:
- Sales administration: 1 year (preferred)
- SAP: 1 year (preferred)
Work remotely:
- Temporarily due to COVID-19
-
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