Lead Administrator

3 weeks ago

Witham, United Kingdom Just Recruitment Group Ltd Full time

Just Recruitment is working with a community based organisation - looking to add a Lead Administrator to their team based in Witham.
Overseeing and coordinating the admin based team, the key purpose of this role is to ensure that all customers, colleagues and industry professionals are following through the referral business, managing data and all admin based tasks associated with this.
Key duties include:
Advise Co-ordinators how to ensure a safe and effective referral across Essex
Monitor and record via the agreed pathway, tracking with colleagues in the service or customers to ensure that the service is compliant with contracted quality measures relating to referral management
Develop and maintain relations with referring practitioners, providing details about acceptance criteria, updating them on progress of referrals as required and act as point of contact for advice and support
Ensure that referrers are kept informed of progress as required, including non-attendance and the outcome of the referral
Responsible for contacting customers as necessary to ensure they can attend planned appointments, sending out appointments and confirmation of appointments by post and recording when there has been a wish to postpone or delay appointments
Manage enquiries from customers about their referral and respond regarding the progress of their referral through the service
Monitor referrals sent out from the service
Assist in the development of proforma letters to aid responses to referrers
Advise on how the referral system can be developed to ensure a better, more efficient service and outcomes can be achieved
Produce regular reports on the number of referrals and the service's management of them, predicting the performance of the service in managing waiting lists and supporting improved understanding of quality issues, KPIs and contractual reporting
In circumstances where paper records need to be maintained, ensure records and folders are made up and filed securely
Ensure team are able to maintain and use computer systems, both paper and electronic systems according to and in accordance with information governance policies
Responsible for ensuring Coordinators are performing to required standard, modelling appropriate behaviors and values and arranging training as identified in regular appraisals
Manage referrer experience surveys to support quality monitoring of referral services
Use own initiative, operating within policies and processes, and referring more complex issues to manager
This is an excellent opportunity for a skilled and well organised administrator to join a great team.
You must have excellent IT and communication skills to be considered for this role.

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