Operations & Logistics Supervisor

4 weeks ago


London, United Kingdom Calo Full time

**About** **Calo**

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers

Launched in Bahrain in 2019, we have since expanded to 5 countries in the region, delivered millions of meals to our customers, and launched our very own Grab & Go cafe concepts.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

**Role overview**

We’re looking for a star player to ensure excellent kitchen, dispatch, and logistics operations driven by quality, speed, and accuracy to meet and exceed our customer demand.

**Main Responsibilities**

**General**
- To monitor and control all aspects of food preparation, dispatch and logistics to ensure consistency and high level of quality at all times
- Maintains effective working relationships between managers and team members
- To maintain stocks and inventories of all packaging materials, through effective planning and procurement
- Ensures that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures

**Logistics**
- Ensure deliveries are picked up on time by having drivers arrive on time and in different time slots
- Ensure deliveries reach customers on-time and within the delivery window
- Monitor and document the drivers attitude with customers & implement code of conduct as needed
- Maintain a zero error delivery accuracy with the delivery team
- Respond promptly to the CX team to ensure all customers requests are fulfilled
- Maintain driver attendance records, hygiene, and appearance as per HACCP standards
- Communicate directly with the Calo Dev. and Product team whenever bugs come up on the #bugs channel
- Work with Calo Finance team and within the monthly Driver Bonus code to reward high performing drivers
- Maintain the daily vehicle temperature log
- Plan ahead for capacity of delivery vehicles and communicate with Operational lead, the requirements of additional vans.

**Supply Chain**
- Responsible for day to day delivery schedules/ordering with suppliers based on Kitchen requirements and safety stock
- Communicate daily critical items -Zero stock and below Safety Stock
- Process new supplier/ ingredients qualification in collaboration with Marketing and R&D teams
- Follow up with suppliers to ensure on time delivery and in full quantities
- Ensure Materials availability through proper tracking of stock levels and Reorder Levels
- Validate invoices for goods received and submit to accounts for records and payment processing

**Financial**
- To monitor all costs and recommend measures to control them
- To review monthly forecasts and schedule resources accordingly
- To ensure all month-end inventories are completed accurately

**Product**
- To frequently verify and make sure that the portioned meals are following guidelines and standards laid down by the company
- To frequently taste Food and to be demanding and critical when it comes to Food quality, thus maintaining the high-quality standard of the product
- Minimum of 3 years experience with logistics, food operations, and supply chain
- Ability to multitask and work collaboratively with different departments
- High-quality standards - ensures that customers receive the best product and experience

**Perks**:

- The chance to build something extraordinary from the ground up
- Access to our mouthwatering meal subscriptions
- Competitive benefits and stock options
- Working with driven and extremely passionate colleagues in a growth-oriented culture

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