Membership Personal Assistant

5 months ago

Stevenage, United Kingdom Bluetownonline Ltd Full time

**Job Title**: Membership Personal Assistant

**Location**: Stevenage

**Salary**: £17,160 - £22,932

**Job type**: Part time - Permanent

**About us**:
Knebworth Golf Club is a vibrant and prestigious club dedicated to providing an exceptional experience for our members. We are currently seeking a dynamic and organised individual to join our team as a Membership Administrator. If you are passionate about delivering outstanding member service and enjoy a variety of responsibilities, we would love to hear from you

**Responsibilities**:
As the Membership Administrator, you will play a crucial role in ensuring the smooth operation of our club. Your responsibilities will include:
**Office Duties**:

- Managing reception, including answering telephone enquiries.
- Monitoring and replenishing stationary stock as needed.
- Maintaining a tidy and presentable office environment.
- Efficiently archiving club-related documents.

**Membership Duties**:

- Assisting in marketing efforts to attract new members.
- Facilitating the onboarding of new members.
- Managing the departure process for leaving members.
- Handling changes to individual memberships with precision.
- Monthly management of member direct debits.
- Locker allocation, billing and maintenance coordination.
- Providing comprehensive support to ensure an exceptional member service experience.
- Organising and overseeing presentation evenings, AGM (Annual General Meeting), and membership renewal processes.
- One day each month, either on a Saturday or Sunday, dedicated to meeting, greeting, and assisting members.

**Financial Responsibilities**:

- Reconciling member income bank accounts.
- Collaborating with auditors during financial audits.
- Assisting with stocktaking processes.
- Internal match and competition charging.

**General Support**:

- Offering support to the General Manager, Club Operations Manager & Finance Manager in various tasks and projects as required.
- Competition administration:

- Manage entries and fees for the club open competitions.
- Administrative support on the day of open competitions.
- Previous experience in a similar role is highly desirable but not essential.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Proficiency in office software (e.g. Microsoft Office Suite).
- Ability to multitask and manage various responsibilities effectively.
- Financial acumen and the ability to handle financial transactions accurately.

**Why Join Our Team?**
- Be part of a welcoming and dynamic team.
- Contribute to enhancing the member experience in a prestigious club.
- Opportunity for professional development and growth within the organisation.

**In addition to a competitive salary, our comprehensive remuneration package includes**:

- 25 days (pro-rated) of paid annual leave: Enjoy well-deserved time off to recharge. We also observe statutory bank holidays.
- Free Team Meals: Savour delicious team meals, fostering camaraderie and ensuring you have the energy to excel in your role.
- Employee Assistance Program: Access a wide range of support services to promote your overall well-being, from counselling to financial advice, helping you navigate life's challenges more effectively.
- At our organisation, we believe in rewarding our employees not only with competitive compensation but also with valuable benefits that enhance your work-life balance and personal growth.

This role is part time working 30 hours over 5 days.

If you are a dedicated professional with a passion for providing exceptional member service and have the skills to excel in this role, we invite you to click **APPLY** **NOW

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