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Customer Care Executive

4 weeks ago

Woking, United Kingdom Asahi UK Ltd Full time

Company description:
Job description:
**Customer Care Executive**

Asahi UK are currently recruiting for a Customer Care Executive to join our Demand and Supply Planning team.

The Customer Care Executive is responsible in supporting the Customer Care Managers on a day to day bases for allsupply chain service activities, related to the order to cash cycle on all beer deliveries, ensuring all Customer queriesare handled effectively,and pro-actively communicating with customers and internal departments.

**Key Accountabilities**

The Customer Care Executive is responsible for the following key outputs and accountabilities
- Ensure that all orders are invoiced accurately and any credits are completed in a timely basis in line with financial requirements - i.e. “month end”. Resolve credit queries with the credit control team to achieve this.
- Build and maintain relationships with internal and external customers; listen to their needs and act on it. Make decisions to enhance the customer experience and deliver the perfect order.
- Support the on time collection of empty Kegs from the customer depot to the 3PL warehouse by following up with the customers and 3PL.
- Support the order capture process from start to finish on the ERP system
- Support On Time and In Full service metrics for all customers by coordinating delivery of goods for orders with the wider business planning, logistics, sales and finance

**Experience Required**
- Customer or supplier relationship management exposure
- Experience in a high volume, detailed and process driven organisation
- System experience in an ERP environment (SAP experience is preferred) and intermediate excel skills
- Highly organised with excellent attention to detail
- Possible knowledge of either FMCG or UK or international supply chain logistics

**Key Attributes Required**
- Strong interpersonal skills
- Organisation and time management
- Ability to work under pressure
- Drive and determination
- Willingness to learn
- Attention to detail
- Work strongly within a team
- Problem Solving

We offer:
**On offer is a competitive basic salary plus generous benefits package inclusive of,**
- Beer allowance per annum
- Annual bonus
- Health cash plan
- Pension
- Life assurance
- 25 days’ holiday

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