Customer Relationship Executive

1 week ago

Woking, Surrey, United Kingdom Asahi Europe & International Full time

Customer Relationship Executive
Asahi UK are looking for a Customer Relationship Executive to join our Supply Chain function.


The Customer Relationship Exec is responsible for supporting the team with key administrative tasks to ensure the smooth flow of goods from our UK warehouses to customers.

This role will collate data for the team that provides the insight to enable quick decision making as well as being accountable for supporting the order to cash process for their customer(s), ensuring supply chain service offering and operations are aligned with the commercial teams, mutual supply chain costs are optimised and opportunities for service enhancements are delivered.


Key Accountabilities
The Customer Relationship Exec is responsible for the following key outputs and accountabilities:

  • Delivering 95% service performance in all aspects of Service as measured by the customer
- case fill rate and delivery on time and supporting the customer in securing on shelf availability

  • Monitoring daily sales and flagging issues by exception to Customer Relationship Manager
  • Working with Customer Service and UK Distribution to ensure timely and accurate updates in SAP
  • Supporting Customer teams with managing 3PL failures
  • Ensuring highly accurate and precise comms are delivered to the business at the end of the day.
  • Performing bespoke analysis on sales and forecasting trends
  • Compiling standard S&OP Prereads and analysis
  • Utilise customer systems log in and collate data to support the Customer Collaboration team

For example:
AUK inbound performance, Future forecast and Customer depot stocks

  • Liaise with the Customer to optimize product replenishment and successfully enabling events (new sku's
- promotions).

  • Monitor actual orders against your demand forecast, speedily investigate significant variances, understand root causes and impact across wider Supply Chain Increasing customer and Asahi supply chain value identifying and implementing supply chain value projects
- for both removing cost or enabling value creation

  • Weekly, Monthly and Quarterly Service Review meetings providing inbound service, including root cause and resolution

Experience Required

  • Strong Excel skills
  • Knowledge of Power Query is desirable
  • Good communication skills ability to talk to customers on the phone
  • Systems literate
  • Experience in a high volume, detailed and process driven organisation
  • Knowledge of SAP an advantage

Key Attributes of the Successful Person

  • Excellent communication and interpersonal skills
  • Strong analytical skills able to make the connections in data, events and trends.
  • Highly organised with excellent attention to detail
  • Strong interpersonal skills
  • Ability to work under pressure
  • Drive and determination with a willingness to learn

On offer is a competitive basic salary plus generous benefits package inclusive of,

  • Beer allowance per annum
  • Annual bonus
  • Pension
  • Private medical and dental insurance
  • Life assurance
  • 25 days' holiday


We are committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are At Asahi Europe and International we believe you can SHINE AS YOU ARE - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs.

We want to support you to be courageous in your individuality and to know that whoever you are and whatever your circumstances, you can belong with us without having to conform.

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