Zendesk Customer Service Administrator

3 weeks ago


Barnet, United Kingdom Osborne Appointments Full time

OA are recruiting a Customer Services Administrator based in Barnet, North London for a really amazing client of ours. Seeking a highly motivated individual with previous experience in a similar role in retail customer care, in an office environment, witha good understanding of beauty products. This is a fast paced role and requires an individual who is confident at prioritising their workload and can work under pressure when needed.

Role: Zendesk Customer Service Administrator

Rate: £23,000pa - £25,000pa (dependent on experience) + holiday accrued

Days: Sunday - Thursday 5 days a week

Times: 9am - 5pm

Location: Barnet - Hybrid role once training is complete (3 days in the office/2 days from home)

Benefits: Complimentary products and exclusive brand discounts during employment

Customer Services Administrator Responsibilities:

- Working as part of a team
- Processing customer returns, dealing with replacements or refunds
- Communicating with customers to ensure positive feedback from all channels of sales.
- Dealing with courier issues and liaising between the customer and courier company to ensure a positive outcome
- Quality control
- General office support

Customer Services Administrator Requirements:

- Excellent oral and written communication skills
- People person - must have a confident telephone manner
- Well organised
- Good at multi-tasking
- Excellent time management and managing own workload
- The ability to work alone and as a team
- Strong Microsoft package skills - Excel & Office
- Good understanding of beauty products
- Previous experience using Zendesk
- Previous customer service advisor experience within an office

If this sounds like you and your interested in joining the team, please get in touch with your CV.



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