Customer Service Coordinator
3 weeks ago
We are seeking a highly organized and detail-oriented individual to join our team as a Customer Services Coordinator for a reputable New Homes House Builder. In this role, you will be responsible for efficiently managing customer inquiries and ensuring the smooth operation of our customer service operations. Your primary duties will include monitoring the customer services inbox, documenting and logging all customer interactions, and preparing weekly reports on defects. You will also collaborate with the technical department to address any issues with defective materials and maintain accurate documentation.
**Key Responsibilities**:
- Monitor and Manage Customer Interactions:
- Log all customer interactions accurately and comprehensively using the Easybuild system.
- Ensure that all necessary information is captured and recorded to facilitate effective communication and resolution of customer inquiries.
**Defects Reporting and Documentation**:
- Prepare and distribute the weekly defects report for each site as directed by the Customer Services Manager.
- Provide feedback to the technical department regarding defective materials and other relevant issues.
- Ensure that all relevant documentation is properly organised, filed in customer plot files, and logged in the Easybuild system.
- Archive site information as required, maintaining a systematic and organised record-keeping system.
**Management of Contractors and Customer Service Operatives**:
- Efficiently allocate reported defects to appropriate team members for resolution.
- Coordinate and allocate any End of Defects / NHBC inspections and other necessary inspections.
- Oversee the work of contractors and promptly report any subpar outcomes to the Customer Services Manager for further action.
- Balance and coordinate the scheduling of Customer Service Operatives to ensure effective workload distribution.
- Work closely with the procurement team to ensure the availability of materials required for timely defect resolution.
**Requirements**:
- Previous experience in a customer service or administrative role with a UK Housebuilder preferred.
- Strong organisational skills with exceptional attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using customer service management software and tools.
- Ability to multi-task and prioritise tasks effectively in a fast-paced environment.
- Strong problem-solving skills and the ability to provide timely and accurate solutions.
- Ability to work collaboratively with cross-functional teams.
- Familiarity with construction or property development industry is essential.
**Key Experience**
Proficient in working autonomously, effectively managing tasks and showing proactive initiative. demonstrates exceptional efficiency and reliability in previous positions.
Possesses the capability to anticipate and forecast potential customer concerns.
- Exhibits excellent interpersonal, communication, and relationship-building skills.
- Experienced in providing face-to-face customer service.
- Thrives under pressure and in fast-paced environments.
**Salary**: £30,000.00-£34,000.00 per year
**Benefits**:
- Company pension
- Language training provided
- On-site parking
- Sick pay
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
- Weekend availability
Work Location: On the road
Reference ID: BPC123CS
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