Customer Service Coordinator

3 weeks ago


Barnet, United Kingdom BPC recruitment Full time

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Services Coordinator for a reputable New Homes House Builder. In this role, you will be responsible for efficiently managing customer inquiries and ensuring the smooth operation of our customer service operations. Your primary duties will include monitoring the customer services inbox, documenting and logging all customer interactions, and preparing weekly reports on defects. You will also collaborate with the technical department to address any issues with defective materials and maintain accurate documentation.

**Key Responsibilities**:

- Monitor and Manage Customer Interactions:

- Log all customer interactions accurately and comprehensively using the Easybuild system.
- Ensure that all necessary information is captured and recorded to facilitate effective communication and resolution of customer inquiries.

**Defects Reporting and Documentation**:

- Prepare and distribute the weekly defects report for each site as directed by the Customer Services Manager.
- Provide feedback to the technical department regarding defective materials and other relevant issues.
- Ensure that all relevant documentation is properly organised, filed in customer plot files, and logged in the Easybuild system.
- Archive site information as required, maintaining a systematic and organised record-keeping system.

**Management of Contractors and Customer Service Operatives**:

- Efficiently allocate reported defects to appropriate team members for resolution.
- Coordinate and allocate any End of Defects / NHBC inspections and other necessary inspections.
- Oversee the work of contractors and promptly report any subpar outcomes to the Customer Services Manager for further action.
- Balance and coordinate the scheduling of Customer Service Operatives to ensure effective workload distribution.
- Work closely with the procurement team to ensure the availability of materials required for timely defect resolution.

**Requirements**:

- Previous experience in a customer service or administrative role with a UK Housebuilder preferred.
- Strong organisational skills with exceptional attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using customer service management software and tools.
- Ability to multi-task and prioritise tasks effectively in a fast-paced environment.
- Strong problem-solving skills and the ability to provide timely and accurate solutions.
- Ability to work collaboratively with cross-functional teams.
- Familiarity with construction or property development industry is essential.

**Key Experience**

Proficient in working autonomously, effectively managing tasks and showing proactive initiative. demonstrates exceptional efficiency and reliability in previous positions.

Possesses the capability to anticipate and forecast potential customer concerns.
- Exhibits excellent interpersonal, communication, and relationship-building skills.
- Experienced in providing face-to-face customer service.
- Thrives under pressure and in fast-paced environments.

**Salary**: £30,000.00-£34,000.00 per year

**Benefits**:

- Company pension
- Language training provided
- On-site parking
- Sick pay

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday
- Weekend availability

Work Location: On the road

Reference ID: BPC123CS



  • Barnet, United Kingdom Youth Services Coordinator Full time

    Are you an energetic go-getter with a passion for making a difference in the lives of young people? Join our vibrant team at Jewish Care and be part of something truly special!Who We AreAt Jewish Care, we're more than just an organisation; we're a community that thrives on compassion, innovation, and empowering our clients. We're on a mission to...


  • Barnet, United Kingdom Digital Skills Engagement Coordinator Full time

    In an era where technology plays a pivotal role in enhancing social connections and enriching community life, Jewish Care Explore is dedicated to ensuring older and disabled individuals have the opportunity and knowledge to engage with mainstream technology. We are seeking a dedicated Digital Skills Engagement Coordinator to lead operational coordination at...


  • Barnet, United Kingdom Pastoral Support Coordinator Full time

    Join our team as a Pastoral Support Coordinator, where you'll play a crucial role in providing emotional and well-being support to individuals within our care homes community. Working closely with residents and their families, and our multidisciplinary teams, you'll foster a culture of comfort and support, particularly for those in the end-of-life...


  • Barnet, United Kingdom Porterhouse Recruitment Ltd Full time

    Job Title: Customer Service Co-ordinator Job Type: Full Time, Permanent Hours: 9am – 5pm (Mon-Fri) Location: Barnet The Role Our company is at an exciting stage of its business development. A very successful family business, we are looking to employ an enthusiastic and conscientious customer service co-ordinator to complement our sales team. In this...


  • Barnet, United Kingdom Porterhouse Recruitment Ltd Full time

    Job Title: Customer Service Co-ordinatorJob Type: Full Time, PermanentHours: 9am – 5pm (Mon-Fri)Location: BarnetThe RoleOur company is at an exciting stage of its business development. A very successful family business, we are looking to employ an enthusiastic and conscientious customer service co-ordinator to complement our sales team.In this role you...

  • Care Coordinator

    3 days ago


    Barnet, United Kingdom Mayfair Homecare Full time

    Mayfair homecare is a national provider of high-quality care at home for adults, allowing individuals to stay within their own home to receive person centered care and support. Mayfair homecare are looking for an outgoing and empathic individual with excellent communication skills who empowers and supports others. Being a care coordinator is about more...

  • Care Coordinator

    1 month ago


    Barnet, United Kingdom Helping Hands Home Care Full time

    Location: Barnet **The Role**: Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home. Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches...

  • Care Coordinator

    4 weeks ago


    Barnet, United Kingdom Helping Hands Home Care Full time

    Location: BarnetThe Role:Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across...

  • Works Co-ordinator

    5 days ago


    Barnet, Greater London, United Kingdom Service Care Solutions Full time

    Job Title: Works Co-ordinatorLocations: Haringey N17 ( Office based 5 days ) Contract Type: Ongoing Temp Work Pattern: 36 hoursStart Date:ASAPWe are seeking a skilled Works Coordinator to join our dynamic Housing team. As a Works Coordinator, you will play a crucial role in supporting the efficient scheduling of repairs work, ensuring the optimal...


  • Barnet, United Kingdom Office Angels Full time

    Temporary Customer Service Advisor £11.00ph Barnet **JOB TITLE**: Temporary Customer Service Advisor **LOCATION**: Barnet **HOURS**: Monday to Friday 9am to 5.30pm **BENEFITS**: Boost benefits portal, paid annual leave, eye care vouchers, cycle to work, regular pay reviews The day-to-day duties in your new job would be: - You will work in a team...


  • Barnet, United Kingdom Brook Street Full time

    Our client is looking for a an extraordinary Customer Service Agent to join this family based company in the NW7 area. The client is looking for a strong customer focused individual to join their team. You will be speaking to customers and ensuring that their journey is a smooth one from beginning to end. You will have a strong background in office based...


  • Barnet, United Kingdom Ashdown Group Full time

    North London, Hybrid - £32,000 + bonusA leading brand management consultancy is looking for a Business Development coordinator to join their sales team. This newly created position will be responsible for generating interest, qualify leads and schedule appointments for the sales team. It will be key to this role to attract attention and interest in the...


  • Barnet, United Kingdom Ashdown Group Full time

    North London, Hybrid - £32,000 + bonus A leading brand management consultancy is looking for a Business Development coordinator to join their sales team. This newly created position will be responsible for generating interest, qualify leads and schedule appointments for the sales team. It will be key to this role to attract attention and interest in the...


  • Barnet, United Kingdom Jewish Care Full time

    In an era where technology plays a pivotal role in enhancing social connections and enriching community life, Jewish Care Explore is dedicated to ensuring older and disabled individuals have the opportunity and knowledge to engage with mainstream technology. We are seeking a dedicated Digital Engagement Coordinator to lead operational coordination at our...

  • SEND Coordinator

    1 month ago


    Barnet, United Kingdom Step Teachers Full time

    Are you an experienced and confident SEND Coordinator looking for a new full-time role? Step Teachers are working with a "Good" Ofsted-rated Primary School in Barnet to find an SEND Coordinator and Inclusion Lead to join their team in September 2024. The school are eager to find someone who can play a pivotal role in ensuring that children with special...


  • Barnet, United Kingdom Osborne Appointments Full time

    OA are recruiting a Customer Services Administrator based in Barnet, North London for a really amazing client of ours. Seeking a highly motivated individual with previous experience in a similar role in retail customer care, in an office environment, witha good understanding of beauty products. This is a fast paced role and requires an individual who is...


  • Barnet, United Kingdom Service Marketing Lead (Maternity Cover) Full time

    Are you ready to make a meaningful impact by overseeing compelling campaigns that drive change and engagement? Join us as the Service Marketing Lead, where you'll play a pivotal role in project managing, developing, and implementing marketing and communications for our key services. Your efforts will support each customer's journey with compassion,...


  • Barnet, United Kingdom Jewish Care Full time

    Jewish Care’s Retirement Living Services are at the heart of changing people’s lives for the better. We aim to ensure that Jewish older people lead a meaningful life, have a sense of belonging and participate in their community. The role of Activities Coordinator in our Retirement Living Services promotes and supports a range of stimulating activities...


  • Barnet, United Kingdom Barnet Federated GPs CIC Full time

    Job summary An exciting opportunity has arisen to join our PCN3 Care Co-ordinator team. We are seeking enthusiastic and highly motivated people to join our fantastic PCN team. We will provide full training for the role. The Care Coordinator will be directed to undertake a key role in helping to drive improvements in health outcomes for patients...


  • Barnet, United Kingdom London Borough of Barnet Full time

    **About Barnet Council** Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces, and diverse communities all help make it a wonderful place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the...