Investigator

2 weeks ago

London, United Kingdom Local Government & Social Care Ombudsman Full time

**Details**:
**Reference number**:

- 264088**Salary**:

- £38,977 - £51,444- Coventry and York - £38,977 to £47,232 per annum. London £43,187 to £51,444 per annum.**Job grade**:

- Other**Contract type**:

- Permanent**Type of role**:

- Investigation**Working pattern**:

- Flexible working, Full-time, Homeworking, Part-time**Number of jobs available**:

- 5Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Coventry, London, YorkAbout the job

**Job summary**:
So, if you want to make a difference and have the perspective we’re looking for, please get in touch.

Please note, this is not a Civil Service job.

**Job description**:
Acting with the delegated authority on behalf of the Ombudsman, Investigators assess and investigate complaints made to the LGSCO by the public. This covers failings in services by local authorities, and social care providers.

The role operates in a collaborative environment where individuals contribute to their team’s objectives and are involved in group and project work, and various outreach activities (for example external training for bodies in jurisdiction). However, Investigators are also personally responsible for their own case work and for maintaining high standards of performance and professional practice. Investigators are expected to operate with mínimal supervision once experienced, demonstrate a high degree of resilience and confidence in their work within a highly pressurised and supportive environment.

See the attached job description below for more details.

**Person specification**:
To be a successful Investigator you must be able to demonstrate your ability to
- Establish trust and confidence with customers and service users
- Deal with a diverse range of people, some of whom can display challenging behaviours
- Be able to deal with complex problem solving, analysis of complex written material, identification of key issues, achievement of writing appropriate outcomes, letters and/or reports
- Maintain high levels of resilience to work under pressure and to deadlines, with effective prioritisation skills
- Manage competing priorities and delivering against challenging targets within the agreed timeframes.

See the attached job description below for more details.

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options including flexitime and hybrid working between home and office
- A culture encouraging inclusion and diversity
- A Local Government Pension Scheme
- 25 days holiday (rising by 3 days with 5 years service), plus bank holidays and 3 holidays set to during the Christmas holiday period

Things you need to know

**Selection process details**:
If successful, you will then be invited for further assessment which includes an online case study exercise. Invitations and full instructions will be sent to you by our external consultant, Capita, during period 15 to 22 March.

Invitations to interview will be sent Friday 31 March with interviews being held week commencing Monday 17 April.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete basic personnel security standard checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements**Working for the Civil Service**:

- The Civil Service Code sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.-
- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
-
Recruitment team:
- **Further information**:
**Follow link to apply**:

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