Uc Support Consultant

7 months ago

Wakefield, United Kingdom Nasstar Full time

**WE’RE RECRUITING**

**As one of the UK’s fastest growing MSPs, we’re on the lookout for a UC Support Consultant (L3) to work with some of our leading customers.**

**Location**:Home-based

**Salary**:Competitive base + benefits

**Job Type**:Permanent

**The role**

An exciting opportunity has arisen for a UC Support Specialist to be part of a supportive team responsible for managing and resolving complex incidents and problems, both in and out of hours. You will be expected to manage escalations and take the lead on problem management issues, whilst providing advice and guidance to the rest of the team. Working alongside other Support Specialists, you will fulfil customer delivery to the highest standard.

**About you**
- Strong understanding and background of designing and supporting complex Cisco CC infrastructure in a large corporate environment. The role requires a highly technical skillset, specifically in Cisco CC.
- Microsoft Windows Server, Active Directory and supporting services.
- Administration and maintenance of Cisco UCS Servers. Cisco IOS gateways and Session Border Controllers.
- Knowledge of Cisco UCCE, Webex Contact Center, Cisco UCCX.
- An independent, self-starter capable of managing their own workload.

**Responsibilities**
- Support Cisco Communications Manager, Cisco Webex Suite and Webex Dedicated Instance. Troubleshoot the interactions between the above components and Cisco Contact Centre Enterprise, Contact Centre Express, Webex Contact Centre and Arc Pro Attendant Console.
- Configure and manage the interactions between the Cisco UC components and LDAP and Call recording systems.
- Troubleshooting SIP and other protocols on Cisco IOS gateways and SBCs.
- Work methodically through issues that impact the UC stack and present findings to a wider audience, ensuring buy-in from third parties for issues outside of Nasstar control.
- Understanding of the integration between third party solutions and impacts on the UC platform.
- Understand of support processes for third parties and able to leverage them at suitable opportunity.
- Ability to understand the root cause of an issue and communicating this to third party and customers.
- Able to identify knowledge gaps and help support specialist with improving their skills.

**About Nasstar***

With an impressive portfolio of customers, supporting the modern business is what we do, and we’re pretty good at itif we do say so ourselves But delivering greater flexibility and improved efficiencies to our clients wouldn’t be possible without the right team on board.

We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them?

**Modernise to maximise**

More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with

**What you can expect from us**:
At Nasstar, we know the importance of looking after our employees - after all, it’s the team that underpins our business

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:

- 25 days’ holiday (excluding bank holidays)
- Flexible working - it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
- Virtual working - we practice what we preach and empower our people to work remotely
- Top tech - Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
- 4x annual salary life assurance
- Health cash plan
- Retail discounts and other perks from major brands

**Reasons to choose a career with Nasstar**:
We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.

Which career path will you choose?

**Equal Opportunities**:
Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.

By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.

Diversity is not just a statement; it's our way of life at Nasstar.

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