Showroom Assistant
3 weeks ago
**Experienced Customer Care Assistant Manager required**
We are looking for someone to be able to complete the following tasks on a daily basis:
- Support management in day to day tasks, including reporting
- Update team monitoring performance sheet for all communication platforms and tally up team stats
- Manage the work and development of the Customer Care team
- Delegate tasks within the Customer Care team
- Deal with customer complaints escalated from the team as well as social media and review sites
- First point of contact for team queries and escalations
- Liaise with the warehouse regarding stock queries, damages and dispatch
- Identify ways improve customer satisfaction
- Identify and resolve any staff issues impacting performance and morale
- Conduct staff one to one meetings and team trainings
- Ensure that there are always enough staff members to cover each shift
- Approving team refunds
- Available full-time Monday to Friday and one weekend per month in the showroom (WFH 4 days per week)
**Key experience & skills required**:
- Must be Fluent in English
- Proficient in Microsoft Office (notably Outlook, Excel and Word)
- Good customer handling and interpersonal skills
- Good verbal and written communication skills
- Organised and structured approach to tasks
- Ability to prioritise effectively and manage multiple tasks at once
- Strong attention to detail
- Pro-active and a self-starter/ strong initiative to resolve issues
- E-commerce, furniture retail, sales and supervisor/management experience desirable
The basic salary will be £26k, rising to £28k once agreed KPI's are met.
**Job Types**: Full-time, Permanent
**Salary**: From £26,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Cycle to work scheme
- Flexitime
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- London, SW8 3JH: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Retail: 3 years (required)
Work Location: Hybrid remote in London, SW8 3JH
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