Sales Risk Co-ordinator

7 days ago


Cardiff, United Kingdom Aldermore Bank PLC Full time

We have a great new opportunity for a **Sales Risk Co-ordinator** to join our MNF Sales area to work closely with the Motor Sales Leadership Team to ensure all Operational, Regulatory and Conduct Risk audits and reviews are completed on a regular basis.

You will act as a key support to all MNF dealers and brokers by completing and reporting on all areas of risk within sales and be responsible for the completion of all RCSA reviews, SOP completion and review, Internal Sales call monitoring and any BAU risk tasks which is required.

**Responsibilities**:

- In conjunction with the Internal Sales Senior Manager, create and maintain all SOPs within Sales ensuring that these are all kept up to date and contain the correct level of detail
- Take full ownership of call monitoring within internal sales, providing quality scores and feedback for these teams ensuring that all of our dealers and broker receive a high level of service
- Support the Senior Leadership Team in the tracking of actions in response to Risk Events, Control Checks and Audits providing information needed to create reports needed
- Work with the Internal Sales Senior Manager to complete all RCSA reviews and controls on a regular basis which can be escalated to the Senior Leadership Team
- Log all Sales risk events with the Xatium system within 48 hours of the risk being identified, ensuring that all details are noted and all relevant stakeholders are engaged
- Support Sales with training within a regulated business area, collating and providing monitoring packs to track mandatory online learning and SAF standards across sales to ensure teams meet regulatory requirements regarding competent employees.
- In conjunction with the Internal Sales Senior Manager, create monitoring packs for all areas of risk within sales to ensure visibility of these results within the Sales Senior Management Team
- Establish efficient operating standards to ensure that all costs are controlled and monitored in accordance with approved budgets and in addition to promote generally a culture of cost consciousness throughout the business.



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