Install Solutions Co-ordinator

7 months ago

Cardiff, United Kingdom Henry Schein Full time

Job Description
- Overview:

- Henry Schein UK Holdings Ltd is the largest distributor of healthcare products and services to office-based practitioners in the combined North American and European Markets.
- Customers include dental practices and laboratories, physician practices, and animal health clinics, as well as government and other institutions.
- Due to continued investment and growth, a fantastic opportunity has arisen for an Install Solutions Co-Ordinator to join the Henry Schein Team.
- Communicate effectively with Engineers and Equipment Sales Specialists to ensure timely addressing of issues post install:

- Job Responsibilities:

- The role holder will be expected to be responsible for the following:

- Communicate clearly and effectively through all mediums, ensuring the customer’s issues post install are booked quickly and efficiently.
- Understand the full requirements of the installation, to fully understand the root cause of the points of failure.
- Scheduling internal and field resources on the Field service system to comply with customer service levels.
- Responsible for all post installation follow up, ensuring all information provided is fully updated on the CRM system and appropriate actions are completed.
- Ensuring all installation and post installation processes are understood and adhered too and ensuring customers are updated on progress of issues and reported faults.
- Instruct external carriers to arrange transportation of goods, giving full, accurate details of the equipment to me transported, onboard lifting equipment required, demurrage, package disposal or storage and removal of waste or old equipment as required. Also to track deliveries, obtain proof of delivery, investigate missing or damaged parcels and arrange collection of items from Customers for return to Gillingham warehouse.
- Responsibility for logging and resolving post install issues, liaising closely with the Sales Support Team. Communicate with the Customer and ESS to keep them informed of progress.
- Responsible for providing trends and reporting on Post install issues and make recommendations on how the process can be improved and point of failure can be addressed.
- Timely handling and administration of information or reports relating to installations and key performance indicators.
- Record any post install issues that result in an official complaint are acknowledged and resolved as quickly as possible ensure appropriate logs are maintained and shared with Sales Support, Installations and Customer Services
- Closing out engineer worksheets and creating Invoices in line with your customer bespoke process
- Participate in special projects and perform other team or individual duties as required.
- Job Skills & Experience Required:

- To succeed in this role, you’ll need the following:

- Qualifications:

- Good level of Maths & English
- Customer service qualification would be preferred.
- Skill & Experience:

- Experienced in providing a good level of Customer Service
- Experience of being the primary point of contact through the customer lifecycle
- Experience of Complaint management
- Experience with ERP and CRM systems desirable.
- Person Specification:

- We believe the type of person best suited to this role will be:

- Technically minded, confident individual who has had experience within a customer service or problem solving.
- Proactive to finds solutions to complex problems and situations.
- Be the ambassador for your client to key internal stakeholders.
- IT Literate e.g. Excel, Word and Outlook and ideally has had experience with ERP and CRM systems.
- Ability to align the internal resources to meet and exceed the customer requirements and deadlines.
- Must be able to multitask effectively and build strong relationships with demanding clients in order to investigate their issues and provide the client or field service engineers the maximum information to solve the issues quickly and effectively.
- Used to working in a high paced environment.
- Be robust, determined and challenging along with a “can do attitude”.
- Take ownership of concerns, problems and issues and provide the best possible service.
- Our benefits include:

- A competitive salary
- 25 days holiday a year, with ability to buy up to 5 days holiday each year.
- Life Insurance
- Cycle to Work scheme.
- Subsidised gym membership
- Access to Health & Wellbeing Apps
- Employee discounts
- A hybrid, flexible working culture

About Henry Schein:

- At Henry Schein, our mission is to provide innovative, integrated health care products and services; and to be trusted advisors and consultants to our customers - enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.
- We know that our Team Schein Members (TSMs) are integral to bringing our mission to life and our success has been built on the commitment of Team Schein, a highly motivated and diverse group of professio

  • Project Services Co-ordinator

    1 week ago

    Cardiff, United Kingdom Fresh Recruitment Full time

    An exciting opportunity to join our client, a growing IT company on the outskirts of Cardiff in their Project team. The role requires; - To assist the project service managers to plan and manage the resources for client projects. To assist and deputise for the senior project services co-ordinator in leading the administration team **Main Tasks and...

  • Operations Co-ordinator

    3 weeks ago

    Cardiff, Cardiff, United Kingdom DESIGNER RECRUITMENT Full time

    Designer Recruitment is seeking a highly motivated Operations Co-ordinator to work with a leading manufacturer and retailer of quality kitchens & bedrooms in South Wales. The successful candidate will be responsible for supporting the installation process and ensuring high standards are met.The ideal candidate will have a proactive and positive attitude,...

  • Lettings Operations Co-ordinator

    7 months ago

    Cardiff, United Kingdom Darlows Full time

    : As a Lettings Operations Co-Ordinator, you will be responsible for providing administrative support and services for the Lettings Operations Department. You will be an experienced Administrator who can support on multiple administrative duties to enable works to be completed smoothly and with all relevant documentation completed and filed within required...

  • Lettings Operations Co-ordinator

    7 months ago

    Cardiff, United Kingdom Spicerhaart Full time

    Overview: As a Lettings Operations Co-Ordinator, you will be responsible for providing administrative support and services for the Lettings Operations Department. You will be an experienced Administrator who can support on multiple administrative duties to enable works to be completed smoothly and with all relevant documentation completed and filed within...

  • HR Co-ordinator

    1 week ago

    Cardiff, United Kingdom Gyrus Medical Limited (GML) Full time

    Your responsibilities - We are looking for a HR Co-ordinator for a period of 9 months, to provide comprehensive first line HR support and data analysis, in day to day and project roles across all aspects of HR, to ensure a high quality of HR service is delivered to the business. The successful applicant will be able to demonstrate they can: - Co-ordinate...

  • Project Co-ordinator

    5 days ago

    Cardiff, United Kingdom Hawk 3 Talent Solutions Full time

    **Job Title: Project Co-ordinator** **Location: Outskirts of Cardiff** **Job Type: Permanent / Office Based** **Hours: Full Time - Mon - Thurs 8:00am - 4:30pm - Fri - 7:30am - 2pm** **Salary: Up to £26,000** **Job** **Outline** **Job Purpose** - The coordination of pre-contract supplier qualification responses for project-based sales. - Manage project...

  • Project Co-ordinator

    2 weeks ago

    Cardiff, United Kingdom Vibe Recruit Ltd Full time

    **Vibe Recruit** are currently recruiting for a **Project Co-Ordinator** to work for UK's leading designer & manufacturer of performance metal door systems who are based in the Rumney area of Cardiff. **Job Purpose**: - The co-ordination of pre-contract supplier qualification responses for project-based sales. - Manage project tender enquiries. - To be the...

  • Research Co-ordinator

    7 months ago

    Cardiff, United Kingdom Cardiff University Full time

    **Job Purpose** Support the University within the delivery of a new high profile national project in severe mental illness, co-ordinating and supporting the research team and recruitment of a new cohort, providing advice and guidance, and leading projects within this area. - **Duties and Responsibilities** **Key Duties** - Provide professional advice and...

  • Electrical Installation Engineer

    2 weeks ago

    Cardiff, United Kingdom Clear Sky Recruitment Ltd Full time

    **Roles and responsibilities** - Site surveys to determine installation requirements. - Arrange and co-ordinate on-site installation activities. - Organise and prepare installation equipment and supplies. - Manage and control sub-contractors. - Operate within an ISO 9001 quality environment. - Attend site to resolve any plant breakdowns or operational change...

  • Installations Coordinator

    7 months ago

    Cardiff, United Kingdom Brite Recruitment Full time

    **INSTALLATIONS COORDINATOR** **CARDIFF/HYBRID** **£23,500 + 10% BONUS** **FULL-TIME, PERMANENT** We have a great opportunity for an enthusiastic individual to work as an Installations Coordinator. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector. As an Installations Coordinator, you will be...

  • Personal Co-ordinator

    1 week ago

    Cardiff, United Kingdom Webrecruit Full time

    Cardiff **Job Ref**: 23/PCAA With the expansion of our client’s team, they are currently looking to recruit a full-time Personal Co-ordinator / Healthcare Assistant based in Cardiff. The successful applicant will join a multi-disciplinary team and play an active role in providing an exceptional service to clients. The role of a Personal Co-ordinator /...

  • Sales Risk Co-ordinator

    2 weeks ago

    Cardiff, United Kingdom Motonovo Finance Full time

    **The Vacancy** We have a great new opportunity for a **Sales Risk Co-ordinator** to join our MNF Sales area to work closely with the Motor Sales Leadership Team to ensure all Operational, Regulatory and Conduct Risk audits and reviews are completed on a regular basis. You will act as a key support to all MNF dealers and brokers by completing and reporting...

  • Project Co-ordinator

    5 days ago

    Cardiff, United Kingdom Vibe Recruit Ltd Full time

    **Vibe Recruit** are currently recruiting for a **Project Co-ordinator** to work for UK's leading designer & manufacturer of performance metal door systems who are based in the Rumney area of Cardiff. **Job Purpose**: - The coordination of pre-contract supplier qualification responses for project-based sales. - Manage project tender enquiries. - To be the...

  • Security Installation Engineer

    5 days ago

    Cardiff, United Kingdom Infinity Resource Solutions Full time

    Job Title: Security Installation EngineerWe are seeking an experienced Security Installation Engineer to join our team at Infinity Resource Solutions.As a Security Installation Engineer, you will be responsible for designing, installing and maintaining security systems, including fire alarms, intruder systems and CCTV.You will also be required to work with...

  • Project Co

    7 months ago

    Cardiff, United Kingdom Smart Metering Systems Full time

    609 - Cardiff - Permanent - from £21,642 - £23,500 depending on experience plus excellent benefits package **Why choose us?** **Choosing to work for SMS means choosing to make a difference.** **We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone....

  • Project Co-ordinator

    7 months ago

    Cardiff, United Kingdom Cardiff University Full time

    **Main function** To project manage the Ignite I Cynnau programme, ensuring operational delivery of the Ignite I Cynnau project in support of the aims and objectives. - **Key Duties** - Construct a project plan to coordinate all the activity streams contained within the Ignite I Cynnau programme and work closely with the Programme lead, Academic Partners...

  • Purchasing Co-ordinator

    1 week ago

    Cardiff, United Kingdom Hawk 3 Talent Solutions Full time

    **PURCHASING COORDINATOR** **Outskirts of Cardiff** **Permanent - Full Time 37.5 hours** **Salary £22-24K Negotiable dep on experience** Hawk 3 Recruitment are working with a specialist manufacturer based on the outskirts of Cardiff to recruit an Purchasing Coordinator to join their company on a permanent basis. Excellent opportunity for someone who is...

  • Security Systems Installation Specialist

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Infinity Resource Solutions Full time

    Job Summary:We are seeking an experienced Security Systems Installation Specialist to join our team at Infinity Resource Solutions. As a key member of our installation and service department, you will be responsible for designing, installing, and maintaining intruder systems, CCTV, and access control solutions.About the Role:This is an excellent opportunity...

  • Security Systems Installation Engineer

    6 days ago

    Cardiff, United Kingdom Infinity Resource Solutions Full time

    About the Role:We are currently seeking an experienced Security Service/Installation Engineer to join our team in Cardiff and surrounding areas. As a key member of our installation and service department, you will be responsible for designing, maintaining, and installing intruder systems, CCTV, and access control solutions for our clients.The successful...

  • Technical Solutions Architect

    3 weeks ago

    Cardiff, Cardiff, United Kingdom CV Library Full time

    DK Recruitment is a leading recruitment agency based in South Wales, working closely with clients across the managed service provider sector.We are currently seeking an experienced Technical Solutions Architect - Installation and Configuration to join our team. This role offers an exciting opportunity for someone with a strong background in IT infrastructure...