Install Solutions Co-ordinator

5 months ago

Cardiff, United Kingdom Henry Schein Full time

Job Description
- Overview:

- Henry Schein UK Holdings Ltd is the largest distributor of healthcare products and services to office-based practitioners in the combined North American and European Markets.
- Customers include dental practices and laboratories, physician practices, and animal health clinics, as well as government and other institutions.
- Due to continued investment and growth, a fantastic opportunity has arisen for an Install Solutions Co-Ordinator to join the Henry Schein Team.
- Communicate effectively with Engineers and Equipment Sales Specialists to ensure timely addressing of issues post install:

- Job Responsibilities:

- The role holder will be expected to be responsible for the following:

- Communicate clearly and effectively through all mediums, ensuring the customer’s issues post install are booked quickly and efficiently.
- Understand the full requirements of the installation, to fully understand the root cause of the points of failure.
- Scheduling internal and field resources on the Field service system to comply with customer service levels.
- Responsible for all post installation follow up, ensuring all information provided is fully updated on the CRM system and appropriate actions are completed.
- Ensuring all installation and post installation processes are understood and adhered too and ensuring customers are updated on progress of issues and reported faults.
- Instruct external carriers to arrange transportation of goods, giving full, accurate details of the equipment to me transported, onboard lifting equipment required, demurrage, package disposal or storage and removal of waste or old equipment as required. Also to track deliveries, obtain proof of delivery, investigate missing or damaged parcels and arrange collection of items from Customers for return to Gillingham warehouse.
- Responsibility for logging and resolving post install issues, liaising closely with the Sales Support Team. Communicate with the Customer and ESS to keep them informed of progress.
- Responsible for providing trends and reporting on Post install issues and make recommendations on how the process can be improved and point of failure can be addressed.
- Timely handling and administration of information or reports relating to installations and key performance indicators.
- Record any post install issues that result in an official complaint are acknowledged and resolved as quickly as possible ensure appropriate logs are maintained and shared with Sales Support, Installations and Customer Services
- Closing out engineer worksheets and creating Invoices in line with your customer bespoke process
- Participate in special projects and perform other team or individual duties as required.
- Job Skills & Experience Required:

- To succeed in this role, you’ll need the following:

- Qualifications:

- Good level of Maths & English
- Customer service qualification would be preferred.
- Skill & Experience:

- Experienced in providing a good level of Customer Service
- Experience of being the primary point of contact through the customer lifecycle
- Experience of Complaint management
- Experience with ERP and CRM systems desirable.
- Person Specification:

- We believe the type of person best suited to this role will be:

- Technically minded, confident individual who has had experience within a customer service or problem solving.
- Proactive to finds solutions to complex problems and situations.
- Be the ambassador for your client to key internal stakeholders.
- IT Literate e.g. Excel, Word and Outlook and ideally has had experience with ERP and CRM systems.
- Ability to align the internal resources to meet and exceed the customer requirements and deadlines.
- Must be able to multitask effectively and build strong relationships with demanding clients in order to investigate their issues and provide the client or field service engineers the maximum information to solve the issues quickly and effectively.
- Used to working in a high paced environment.
- Be robust, determined and challenging along with a “can do attitude”.
- Take ownership of concerns, problems and issues and provide the best possible service.
- Our benefits include:

- A competitive salary
- 25 days holiday a year, with ability to buy up to 5 days holiday each year.
- Life Insurance
- Cycle to Work scheme.
- Subsidised gym membership
- Access to Health & Wellbeing Apps
- Employee discounts
- A hybrid, flexible working culture

About Henry Schein:

- At Henry Schein, our mission is to provide innovative, integrated health care products and services; and to be trusted advisors and consultants to our customers - enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.
- We know that our Team Schein Members (TSMs) are integral to bringing our mission to life and our success has been built on the commitment of Team Schein, a highly motivated and diverse group of professio

  • Maintenance Co-ordinator

    2 weeks ago

    Cardiff, Cardiff, United Kingdom TRS Staffing Solutions Full time

    Maintenance Planning RoleTRS Staffing Solutions is seeking a skilled Maintenance Planner to support the control and delivery of planned maintenance activities in accordance with HSE Policy and Procedures. The ideal candidate will have experience in planning and control of multi-disciplinary activities and a deep knowledge of maintenance & project...

  • Lettings Operations Co-ordinator

    5 months ago

    Cardiff, United Kingdom Darlows Full time

    : As a Lettings Operations Co-Ordinator, you will be responsible for providing administrative support and services for the Lettings Operations Department. You will be an experienced Administrator who can support on multiple administrative duties to enable works to be completed smoothly and with all relevant documentation completed and filed within required...

  • Lettings Operations Co-ordinator

    5 months ago

    Cardiff, United Kingdom Spicerhaart Full time

    Overview: As a Lettings Operations Co-Ordinator, you will be responsible for providing administrative support and services for the Lettings Operations Department. You will be an experienced Administrator who can support on multiple administrative duties to enable works to be completed smoothly and with all relevant documentation completed and filed within...

  • Research Co-ordinator

    5 months ago

    Cardiff, United Kingdom Cardiff University Full time

    **Job Purpose** Support the University within the delivery of a new high profile national project in severe mental illness, co-ordinating and supporting the research team and recruitment of a new cohort, providing advice and guidance, and leading projects within this area. - **Duties and Responsibilities** **Key Duties** - Provide professional advice and...

  • Lettings Senior Operations Co-ordinator

    6 months ago

    Cardiff, United Kingdom haart Full time

    : You will support the Operations Manager with identifying, reviewing, planning and implementing projects and strategies that deliver operational excellence and key business objectives. You will be a confident communicator and able to engage effectively with various internal and external stakeholders as well as manage multiple concurrent projects and...

  • Installations Coordinator

    6 months ago

    Cardiff, United Kingdom Brite Recruitment Full time

    **INSTALLATIONS COORDINATOR** **CARDIFF/HYBRID** **£23,500 + 10% BONUS** **FULL-TIME, PERMANENT** We have a great opportunity for an enthusiastic individual to work as an Installations Coordinator. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector. As an Installations Coordinator, you will be...

  • Project Co

    6 months ago

    Cardiff, United Kingdom Smart Metering Systems Full time

    609 - Cardiff - Permanent - from £21,642 - £23,500 depending on experience plus excellent benefits package **Why choose us?** **Choosing to work for SMS means choosing to make a difference.** **We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone....

  • Project Co-ordinator

    5 months ago

    Cardiff, United Kingdom Cardiff University Full time

    **Main function** To project manage the Ignite I Cynnau programme, ensuring operational delivery of the Ignite I Cynnau project in support of the aims and objectives. - **Key Duties** - Construct a project plan to coordinate all the activity streams contained within the Ignite I Cynnau programme and work closely with the Programme lead, Academic Partners...

  • Facilities Coordinator

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Pontoon Solutions Full time

    Pontoon Solutions is seeking a highly motivated Facilities Coordinator to join our team.We are partnering with a leading utilities firm to find an exceptional candidate who is passionate about delivering extraordinary results.The successful candidate will report to the Facilities Manager and be responsible for the co-ordination of day to day facilities...

  • Hardware Program Manager

    4 weeks ago

    Cardiff, Cardiff, United Kingdom ASSA ABLOY Global Solutions Full time

    An Exciting Opportunity for a Hardware Program ManagerLocation: Cardiff, UKJob ID: 32717We are seeking a skilled Hardware Program Manager to join our team in Cardiff, UK. As a Hardware Program Manager, you will be responsible for coordinating hardware product development in a scaled agile environment.About the Role:Co-ordinate PI Planning Events...

  • Facilities Coordinator

    4 weeks ago

    Cardiff, United Kingdom Pontoon Solutions Full time

    Pontoon Solutions is partnering with a leading utilities firm to find an exceptional Facilities Coordinator. We seek a highly motivated, forward-thinking candidate who is passionate about delivering extraordinary results.Here, You will report to the Facilities Manager and be responsible for the co-ordination of day to day facilities service at along with the...

  • Project Services Coordinator

    5 months ago

    Cardiff, United Kingdom Vista Retail Support Full time

    **Purpose**: To assist the project service managers (PSMs) to plan and manage the resources for client projects. To assist and deputise for the senior project services co-ordinator in leading the administration team **Main Tasks and Objectives**: - To plan cabling and equipment installations at customer sites in conjunction with project service managers...

  • Project Services Coordinator

    5 months ago

    Cardiff, United Kingdom Vista Retail Support Full time

    **Purpose**: To assist the project service managers (PSMs) to plan and manage the resources for client projects. To assist and deputise for the senior project services co-ordinator in leading the administration team **Main Tasks and Objectives**: - To plan cabling and equipment installations at customer sites in conjunction with project service managers...

  • Facilities Coordinator

    1 month ago

    Cardiff, Wales, Wales, United Kingdom Pontoon Solutions Full time

    Pontoon Solutions is partnering with a leading utilities firm to find an exceptional Facilities Coordinator. We seek a highly motivated, forward-thinking candidate who is passionate about delivering extraordinary results.Here, You will report to the Facilities Manager and be responsible for the co-ordination of day to day facilities service at along with the...

  • Maintenance Team Lead

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Otis Elevator Co. Full time

    About the Role:We are seeking a highly skilled Maintenance Team Lead to join our team at Otis Elevator Co. As a key member of our maintenance team, you will be responsible for ensuring that our elevators and escalators are running smoothly and efficiently.Key Responsibilities:Lead a team of repair technicians to ensure timely completion of maintenance...

  • Highly Skilled AC&R Installation Specialist

    3 hours ago

    Cardiff, United Kingdom Field Solutions Group Full time

    Join Field Solutions Group as a highly skilled AC&R Installation Specialist and play a crucial role in delivering top-notch refrigeration and air conditioning services to our esteemed clients. We are currently seeking an experienced professional who can install AC&R systems efficiently and effectively, adhering to the highest standards of quality.As an ideal...

  • Tenders and Contracts Officer

    5 months ago

    Cardiff, United Kingdom On Behalf Solutions Full time

    JOB PURPOSE: The individual is required to source, co-ordinate and contribute to all things related to tenders and contracts. The Officer will have oversight of all contract policies, procedures, processes and standards, compliance obligations of all contractors and contract activities of the organisation in a manner that minimises risk and obtains the...

  • Sales Co-ordinator

    5 months ago

    Cardiff, United Kingdom Saint Gobain Full time

    **Do you enjoy working in a fast-paced environment, coordinating tasks and making sure we deliver an exceptional service to our customers.** **As the Sales Coordinator you will be the first point of contact for our customers and will be responsible for managing the order process from initial receipt to delivery. This is a fantastic role for someone who...

  • Commercial Installation Engineer

    1 week ago

    Cardiff, United Kingdom Field Solutions Group Full time

    One of the UK's largest refrigeration & air conditioning service providers are currently on the lookout for an experienced Installation engineer. The ideal candidate for this role will be able to install AC&R systems efficiently and effectively to a high standard. A proactive and forward-thinking approach is requiredLocation - Ideally, South-Wales, able to...

  • Integration Manager

    5 days ago

    Cardiff, United Kingdom Sphere Solutions Ltd Full time

    An exciting opportunity has arisen for an Integration Manager to join one of our clients - a large and very well established main building contractor that speciailise in Industrial, Science and high Technology projects. In this role you will support our clients to deliver large, complex Data Center projects and programmes. Roles and Responsibilities:Oversee...