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Business Support Officer

4 weeks ago

Portsmouth, United Kingdom Portsmouth City Council Full time

**Salary: Band 5 - £22,437 - £24,148 p.a.**

**37 hours per week, permanent**

**The Service**:
The Children's Social Care service supports and protects Portsmouth's most vulnerable children and young people enabling them to lead safer, healthier, and more fulfilling lives. It also acts as the corporate parent for the city's Looked After Children.

There is an administrative post vacancy available in the Multi Agency Safeguarding Hub (MASH) which is situated in the Civic Offices, Portsmouth. This MASH team provides short term intervention with children and families so it is important they work in partnership with parents and other professionals so that the right services can be provided longer term.

**What is the role?**

You will be:

- Undertaking work in processing initial contacts and referrals from other agencies such as the Police, Probation and Education and members of the public. Entering data into service information and caseload systems.
- Dealing with all correspondence, including confidential information, general administration, incoming and outgoing mail, scanning, and indexing correspondence onto an electronic filing database system.
- Taking telephone referrals and enquiries from professionals and the public.
- Using IT systems including in-house databases to interrogate information and a high level of data input about service requirements and to complete admin tasks.
- Supporting and preparation for Ofsted inspections and providing specialist administrative support to inspectors.

**Who is the person?**

You will:

- Have experience working within Children's and/or Young People's Services.
- Have excellent telephone manner including patience, professional empathy and active listening skills to be able to deal with a very wide range of callers - some of whom might be very distressed or angry. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
- Be able to respond appropriately to enquiries from parents/carers who may be anxious or emotional due to issues concerning the safeguarding and well-being of children.
- Be able to demonstrate personal resilience and professionalism when exposed to explicit and emotionally challenging information.
- Have strong organisational skills, be able to prioritise along with a proactive attitude. Have a good attention to detail and level of accuracy.
- Have good working knowledge of Microsoft Office and confident using IT systems (outlook/word/excel/databases) to undertake the admin tasks of the role.
- Be working as an effective member of the team and flexible to be able to adapt to the needs of the service.
- Have a good understanding of client confidentiality and data protection including GDPR.
- Have good literacy and numeracy skills.
- Can work flexibly to meet the requirements of the team and wider service.

**Closing date: 10th March 2023**

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

- A generous pension scheme
- Up to 31 days annual leave per year (from 2023)+ bank holidays
- Flexible / hybrid working
- A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
- Free Access to Employee Assistance Program (EAP) and wellbeing support
- Access to a wide range of training and development opportunities including apprenticeships
- Potential to purchase additional annual leave
- Business travel support and initiatives, including bike loans

Please click here to see all the benefits of working with us

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