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Contract Coordinator
4 months ago
**Reporting to**
Account Manager
**Location(s)**
Newport NP19 Hybrid, 3 days WFH
**Hours**
40 hours per week
**Salary**
£25k
Robert Heath Heating specialises in providing domestic and commercial gas heating installation, service, and maintenance services to Social Housing, and is currently engaged in long-term contracts with Housing Associations and Local Authorities, covering around 100,000 properties across the UK.
We are looking for a passionate and motivated administrator to join our client-focused team. This is an exciting time to join a family run business undergoing wide business change. We provide world-class customer service in a fast-paced environment, supported by our schedulers and contact centre teams, to deliver a seamless client experience.
**MAIN DUTIES & RESPONSIBILITIES**
- Responsible for all aspects of in day and future planning within a defined area
- Keeping customers up to date with status of their job
- Communicating verbally and in writing with customers and clients
- Complaint Resolution
- Dealing with incoming and outgoing communications
- Accurately recording notes on our system
- Data entry, retrieval, and database management
- Utilising empathy when liaising with vulnerable customers
- A calm approach to objection handling
- Proactively own issues through to resolution
- Initiative to bring solutions not problems
- Managing client expectations
- Liaising with 3rd parties and clients to ensure job programmes are met
**ESSENTIAL / KEY SKILLS**
Outstanding customer service skills
Excellent interpersonal and communication skills
Objection handling
Strong organisational skills and the ability to prioritise workloads
Ability to work to deadlines
Good problem solving skills
Ability to work well as part of team and independently using own initiative
Ability to communicate with internal and external employees at all levels
IT Skills - Microsoft Word, Excel, Outlook or similar
**ESSENTIAL EXPERIENCE**
Working within heating, plumbing or construction industries
Working within a contract administration position
Working within the social housing / maintenance sector
**DESIRABLE EXPERIENCE**
Working in a customer service / helpdesk / contact centre environment
Engaging with people with different needs and backgrounds
**EDUCATION / QUALIFICATIONS ESSENTIAL**
5 GCSEs grade A*-C (or equivalent)
**DESIRABLE**
3 A-Levels A-C (or equivalent)
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (required)
Work Location: Hybrid remote in Newport, NP19 0DW
Reference ID: UPDATED Contract Coordinator 25K