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Radiology Administrator

4 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Radiology Administrator
- **Grade**
- Band 2
- **Contract**
- Fixed term: 12 months (secondment)
- **Hours**
- Full time
- Part time

37.5 hours per week (Full Time)
- **Job ref**
- 164-5277029**Site**
- Queens Medical Centre
- **Town**
- Nottingham
- **Salary**
- £22,383 £20,270 - £21,318 Pro Rata
- **Salary period**
- Yearly
- **Closing**
- 07/06/2023 23:59Job overview

An excellent opportunity has arisen for a Radiology Administrator role to join our busy Administrative and Clerical team in the Radiology Department at NUH. We will require an enthusiastic and conscientious team player with excellent communication skills who will need to be well motivated and reliable. It will be essential that the post holder can demonstrate excellent communication skills and be an organised individual, as well as work on their own initiative. You will also need to be able to demonstrate a clear understanding of confidentiality issues and respond to queries in a professional manner.

Good customer care is essential in this role.

You must be educated to GCSE level, with grade C or above in English and Maths. Computer skills are essential in this role and experience in using Microsoft Word and Outlook is necessary. Knowledge of our hospital computer systems such as Medway, DHR Unity and CRIS systems is desirable.

Main duties of the job

Taking telephone queries from patients.

Booking/amending appointments depending on the urgency of the referral.

Working on a busy reception and dealing with patients face to face.

Liaising with colleagues and clinical staff of all levels.

General Administration

Working for our organisation

As a large acute teaching hospital over two main sites, NUH has a range of fantastic opportunities for staff to develop their careers within the NHS.

The MRI service is part of the Radiology Diagnostic Imaging pathway, which is one of the pathways that together make up the Clinical Support Division at NUH.

Detailed job description and main responsibilities

In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.

with a vision of “working together to be the best for patients”, the Radiology Administrator will be will be required to work flexibly across all areas of the Radiology Directorate. To provide general clerical,
typing, administrative and reception duties, maintain service levels and work in a call centre environment. This will include receiving and processing imaging referrals and making appointments
using the Computerised Radiology Information System (CRIS) in line with Trust waiting time standards. The post holder will answer calls from patients, external and internal referrers delivering a
high standard of customer service. You will be required to closely liaise with patients, hospital administrative and clinical staff in order to provide a prompt and quality patient focused service.
It is essential that all staff are aware of the need for flexible working arrangements, as individuals must be prepared to work in all areas of the department and on either campus when necessary to
maintain service level.

Person specification

Training & Qualifications

Essential criteria
- GCSE English and Maths at Grade C or equivalent
- Experience in Microsoft Office

Desirable criteria
- Knowledge of hospital computer systems, i.e. Medway PAS, CRIS, NOTIS

Experience

Essential criteria
- Experience of working in reception environment
- Experience of customer services/dealing with the public - F2F or telephone

Desirable criteria
- Previous Call Centre / Booking office experience
- Previous experience of working in the NHS in a patient facing role

Communication and relationship

Essential criteria
- Able to communicate effectively
- Ability to demonstrate initiative
- Able to work effectively as part of a team
- Can work under pressure with mínimal supervision

Analytical and Judgement skill

Essential criteria
- Ability to use own judgement and know when to refer issues on to appropriate members of staff

Desirable criteria
- Ability to analyze a situation and propose improvements

Planning & organisation skills

Essential criteria
- Good time management skills in a pressured environments

Physical skills

Essential criteria
- Able to sit at a keyboard and computer screen for long periods of time

Other requirements

Essential criteria
- Able to be flexible with hours
- Able to work at either the City or QMC campus
- Understanding of trust values and behaviours
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro ra