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Customer Consultant
4 days ago
An exciting opportunity has arisen for an enthusiastic and ambitious **Customer Consultant** at Toyota Lowestoft
- **Location**: SLM Toyota Lowestoft
- **Role**: Customer Consultant
- **Length**: Full Time/Permanent
- **Salary**: £40,000 OTE (Basic salary of £23,000)
We are looking for someone enthusiastic and motivated to join our SLM Toyota Lowestoft team as a Customer Consultant. A Toyota Customer Consultant guides the customer throughout their journey with us, through the vehicle sales and aftersales processes.
**The exciting SLM benefits we offer our Customer Consultants**:
- Health care
- Mental and physical health support provided by BEN
- Additional holiday for extended service
- Birthday off
- Retail offers and vouchers
- Eligibility to join our car scheme (after a qualifying period)
- Free MOT for employees
- Discounted aftersales, service, repairs and parts
- Company pension scheme.
**Key Job Areas of the Customer Consultant role**:
- Build rapport and create a bespoke customer experience
- Develop relationships to win new business
- Respond to queries from new/existing customers from multiple channels
- Maintain up to date knowledge on manufacturer vehicles and product options
- Follow sales processes to ensure compliance
- Work as a full member of the dealership team.
**What we’re looking for in a Customer Consultant**:
- Previous experience in Sales/Customer Service
- Ability to successfully use persuasiveness/negotiation techniques
- Knowledge of sales principles and methods
- Ability to work as part of a team
- Ability to work on own initiative or with minimum supervision
- Excellent communication, administrative and organisational skills
- Excellent customer service/people skills, delivery services to high standards
- Polite, calm and approachable personality
- Flexible ‘can do’ approach
Toyota Lowestoft is part of SLM Group which continues to be run as a family company and has grown to include sites across East Sussex, Kent, Norfolk and Suffolk.
**Job Types**: Full-time, Permanent
**Salary**: Up to £40,000.00 per year
**Benefits**:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
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