Customer Service Rep

1 day ago


Farnborough, United Kingdom Search Recruitment Full time

Maternity cover role starting November for circa 6 months

£30-32k pro rata per annum. Commensurate with experience

The Customer Service Representative will be part of the European Customer Service Team and be responsible for a variety of customer support activities for European Customers. Customers as well as products are technical in nature

Principle responsibilities include:

- Receiving, validating and following up on customer inquiries and provide customers and prospects with accurate quotations, terms of sale and all other appropriate information.
- Performing contract reviews to match customer drawings and specifications.
- Referring complex requests to the necessary parties, such as Product Manager, Production, Finance, Engineering or Sales Supervisor.
- Validating and entering orders with each manufacturing facility and regular tracking of the manufacture through to delivery, providing updates to customers during the manufacturing process.
- Utilising business systems in the dissemination of information pertinent to business. This includes, but not limited to S.A.P, M Power, Microsoft Excel, ETQ.
- Provide excellent customer service by answering technical questions on products, expedite orders and manage credit problems and customer complaints.
- Working closely with Regional Manager(s) to establish weekly goals.
- Participation as part of the Customer Service Team, attending daily MDI meetings as necessary.

Education and Experience:
Essential:

- Education generally equivalent to an Associate’s Degree in Business or in a technical field.
- At least 2 years associated business experience, including Customer Service.
- Working knowledge of S.A.P. ERP system.
- A good technical/chemical/mathematical understanding.
- Proficient in MS office.
- Excellent communication and influencing skills.
- Must have the ability to interact at all levels with the company and also with external customers.
Desirable:

- A background in the micro-electronics industry would be an advantage
30 hours per week. 8.30 - 5.00pm (4 days per week)

Search Recruitment Ltd is acting as an Employment Agency in relation to this vacancy


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