Retail Sales Consultant
3 weeks ago
At Original Bathrooms we care passionately about the bathroom fittings we sell. Our desire is to give excellent and informed service, build on our relationships and have a little fun along the way. Above all - We really, quite simply, love bathrooms
An excellent opportunity has arisen to join our team as a Retail Sales Consultant.
We are a family business with family values, and we are looking for someone to join our team who share the same values:
- Loyalty and commitment
- A positive outlook
- Caring and friendly nature
You would be responsible for, and targeted on, the growth of Original Bathrooms Limited’s sales by securing, maintaining, and growing new and existing business. To liaise with retail clients, architects and designers and to provide a world class sales and technical service. Ensure that your technical knowledge on our product portfolio is at the highest possible level to be able to assist clients in designing their bathrooms and resolving technical queries.
**MAIN RESPONSIBILITIES**
- Building strong relationships with retail customers, designers, architects, developers etc
- Greeting customers in the showroom and establishing their exact requirements so they have a positive experience.
- Providing customer quotations in a timely manner
- Order and payment processing
- Visiting customer premises where necessary
- Chasing leads, quotations, and order payments daily, keeping an up to date customer database
- Providing technical advice to customers
- Following through and closing sales
- Taking full details for every customer contact
- Providing customers with information and advice on product portfolio
- Accountable for keeping up to date with product knowledge
- Building strong relationships with clients ensuring repeat business
- Owning customer queries, keeping the customer informed until a resolution has been found
- Working as part of a team
*
**KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED**
- Proven track record in high end sales.
- Experience of using computer design software.
- Ability to work under pressure and to deadlines.
- Excellent attention to detail with good organisation skills.
- A good team player who can work well within a team.
- Flexible to assist and support other members of the team.
- Open to training and learning new processes.
- Excellent customer service skills.
- Positive and professional approach.
- Effective communicator with a natural ability to build relationships.
- Able to negotiate effectively and communicate on all levels.
- Customer-focused, with a positive attitude and good people skills.
- Proficient in Microsoft Word, Excel, PowerPoint, and database management.
**Salary**: £25,000.00-£27,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Sick pay
Schedule:
- Day shift
Ability to commute/relocate:
- London, TW9 2PN: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
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