F&b Assistant
2 months ago
To ensure that guests who visit any Food and Beverage departments are delivered optimum service, by going the extra mile
- To have a full and up to date knowledge of all hotel products and services. And show confidence in making recommendations
- To ensure food and beverage are clean and ready for service at all times
- Provide a warm and welcoming atmosphere to all Guests
- To provide an efficient and friendly table service where applicable.
- To maximise selling opportunities by adding customer value at every opportunity.
- To handle complaints promptly and professionally.
- To demonstrate a working knowledge of fire prevention and to follow the hotel evacuation plan on hearing the alarm.
- To be security conscious with respect to guests/staff/hotel/ property/welfare and to report suspicious circumstances to GSM/DM.
- To maintain a high standard of personal hygiene and grooming at all times and to ensure designated uniform is worn at all times, by self and team.
- To co-operate and communicate with colleagues, and Management to ensure effective department teamwork and high morale.
- To attend any meetings, training sessions or courses that may be beneficial to you and your department.
- To follow any procedures set up for energy conservation.
- To actively promote a customer focused approach within the Food and Beverage Department, leading by example
- To create a team environment maintaining a high level of motivation and commitment within the department.
- To ensure effective communication between all departments within the hotel.
- To conduct stock takes with the Restaurant and Bar Manager and investigate any anomalies
- To ensure security of all stock and equipment.
- To ensure that the all food and beverage service areas and equipment is maintained in a clean, hygienic and safe condition, reporting any faults to maintenance.
- To comply with all regulations within Macdonald Hotels Food Safety Policy and Health and Safety Policy manual.
- To ensure effective communication within the team by holding regular briefing sessions and attending meetings when required.
- To ensure expenditure is controlled in accordance with guidelines and within budget.
- To ensure that all items/materials purchased are strictly controlled financially in order to maximise profits in order to achieve departmental budgets.
- To input all items requested onto Micros, present correct billing and take payment correctly
- To be proactive in selling and up serving, demonstrating being the value of being obsessed with sales
- Have total awareness and understanding of H&S and food hygiene procedures relating to all F&B departments.
- Thorough knowledge of legalities o selling alcohol and licensing rules.
- To undertake any other duties as may reasonably be requested by the management.
**Salary**: £10.42 per hour
Expected hours: 40 per week
**Benefits**:
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Shift:
- 10 hour shift
- 8 hour shift
Work Location: In person
Reference ID: Waiter/Waitress, Bartender
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