F&b Supervisor

5 months ago

Penrith, United Kingdom Macdonald Leeming House Hotel Full time

**JOB TITLE**:
**Food & Beverage Supervisor**

**REPORTING TO**:
**Food and Beverage Manager/ Ops Manager**

**MAIN PURPOSE OF JOB**:
To assist the Food and Beverage Manager in enabling employees under your control, to consistently achieve product and service delivery standards and ensure a high degree of customer care.

**GENERIC KEY ACCOUNTABILITIES**:
**People**
- To take pride in everything I do
- To consistently deliver outstanding hospitality
- To anticipate and react to the needs of our guests
- To be an ambassador for the Macdonald Brand
- To take ownership for my personal development and performance
- To contribute to the overall effectiveness and performance of my team

**Product**
- To consistently deliver Macdonald core standards which are relevant to my role
- To maintain a safe and clean environment
- To take responsibility for understanding our products and services
- To proactively look for ways to improve or enhance the guest experience
- To use feedback to improve my personal performance whilst activity encouraging feedback from others
- To give my full to support to company initiatives

**Process**
- To complete and act upon training (including statutory) in line with company policy and procedures
- To follow all processes assigned to my role ensuring full compliance
- To identify any barriers or challenges which may prevent me from delivering on agreed processes
- To take responsibility for keeping up to date with any changes in my department

**Profit**
- To have an awareness and understanding of operational costs related to the performance of my job role
- To look for ways to protect the profit of the organisation without compromising the guest experience
- Be aware of department objectives and ensure all sales opportunities are exploited (OWS)
- To promote the products and services to our guest at every opportunity
- Spot and act on every opportunity for sales
- To act upon any reasonable instructions from management as pertains to my job responsibilities

**JOB SPECIFIC ACCOUNTABILITIES**:

- Make sure that all stores, drinks and linen are requisitioned daily to meet business needs.
- Ensure the restaurant is correctly prepared prior to each meal service.
- Check all cleaning schedules are adhered to on a daily basis.
- Make sure that service delivery is consistently achieved in line with agreed departmental and core
- standards.
- Check that all guest’s charges are passed to Reception for posting.
- Hazards, accidents and maintenance are reported immediately and auctioned as soon as possible.
- Follow security procedures correctly.
- Ensure Fire, Health and safety training has been attended every 6 months.
- Make sure all identified training sessions are attended.
- Be aware of the implications of the weights and Measures, Licensing Laws and Food Hygiene.
- Regulations and ensure all laws are adhered to.
- Make sure that complaints are dealt with in a professional manner.
- Ensure all staff displays a courteous and helpful attitude to all guests.
- Have full awareness of Hotel and Company products. To act in accordance with the hotel and departmental fire procedures.
- To be fully aware of the company and hotel policy regarding children.
- To undertake any other duties as may reasonably be requested by the management.

**KEY MEASURES**:

- Quality of linen processed
- Staff training and development
- Control of budgets, payroll and consumables
- Brand standard audits
- Health & Safety checks
- Guest feedback
- Trip Advisor
- Mystery guest results
- AA inspection outcome
- PSN audits

**I have read and fully understood the responsibilities and accountabilities related to my role.**

Date: _________________

Position: _________________

Printed Name: _________________

Signature: _________________

Date: _________________

Position: _________________

Printed Name: _________________

Signature: _________________

**Salary**: £12.85 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Loyalty bonus
- Tips

Ability to commute/relocate:

- Penrith, CA11 0JJ: reliably commute or be willing to relocate with an employer-provided relocation package (required)

**Experience**:

- Hospitality: 4 years (preferred)
- Management: 1 year (preferred)

Work Location: In person

Reference ID: Supervisor/Duty Manager

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